Closed
Customer Engagement Platform
Descriptions
NIE Networks is the electricity Distribution Network Operator(DNO) and transmission network owner in Northern Ireland. NIE Networks have a requirement for provision of suitably qualified and experienced organisation(s) to provide a Customer Engagement Platform, which can also be referred to as a Customer Relationship Management System.NIE Networks would like to invite interested parties who provide services relevant to the requirements to attend separate market engagement sessions. At these sessions NIE Networks will outline an overview of the requirements and request invited parties to provide a demonstration of their systems.The information obtained through this process will be retained by NIE Networks, commercially sensitive or confidential information obtained will not be released. However, any relevant the information resulting from this process, that may be used to add to the potential procurement strategy, will be communicated to other potential tenderers.In addition there may be a request for feedback after the event in the form of a questionnaire.NIE Networks will hold separate individual supplier sessions on Thursday 25th & Friday 26th April 2024 with up to a maximum of 10 suppliers. The deadline for suppliers to register is 4th April 2024 at 5pm.Suppliers should register their interest via eSourcingNI by Thursday 4th April 2024 providing the name(s) of who will attend. NIE Networks may shortlist attendees on the basis of direct relevant experience.Please note, should NIE Networks tender for this requirement, a separate Call for Competition in form of a FTS Contract Notice will be published on eSourcingNI. Any interested parties will still be required to apply separately if/when launched & expressing an interest in the market engagement shall in no way be accepted as registering an interest.Additionally, expressing an interest in the market engagement will not be a prerequisite in relation to the potential future tender competition.Please note this is not a Call for Competition.Project S1227 has been created on eSourcingNI where parties can register their interest to attend the session.
Timeline
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Tender Regions
CPV Codes
48000000 - Software package and information systems
48482000 - Business intelligence software package
72212445 - Customer Relation Management software development services
48211000 - Platform interconnectivity software package
48517000 - IT software package
48445000 - Customer Relation Management software package
48170000 - Compliance software package
Keywords
middleware
CRM platform
IT systems
lead nurturing tool
data warehousing tool
IT service desk software
patch management utility
executive insight tool
personalization engine
data mining software
decision support system
client interaction log
IT workflow engine
enterprise IT toolset
sales pipeline software
network management suite
CRM API integration
IT asset inventory
system bridge tools
digital solutions
OLAP analysis engine
enterprise software
BI reporting platform
application software
scorecarding tool
system utilities bundle
lead-to-cash integration
customer dashboard UI
feedback loop modules
compliance software
sales pipeline tracker
CRM platform development
KPI visualization suite
packaged applications
integration layer application
performance monitoring dashboard
customer interaction module
contact analytics dashboards
customer support ticketing
regulatory compliance system
infrastructure monitoring platform
customer feedback analyzer
software package and information systems
opportunity management system
systems automation package
marketing automation suite
campaign management features
predictive analytics software
platform interconnectivity software
contact segmentation tool
corporate governance software
customer profiling engine
configuration deployment tool
standards adherence package
Workflows
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