Closed
Customer Engagement Platform
Descriptions
NIE Networks is the electricity Distribution Network Operator(DNO) and transmission network owner in Northern Ireland. NIE Networks have a requirement for provision of suitably qualified and experienced organisation(s) to provide a Customer Engagement Platform, which can also be referred to as a Customer Relationship Management System.NIE Networks would like to invite interested parties who provide services relevant to the requirements to attend separate market engagement sessions. At these sessions NIE Networks will outline an overview of the requirements and request invited parties to provide a demonstration of their systems.The information obtained through this process will be retained by NIE Networks, commercially sensitive or confidential information obtained will not be released. However, any relevant the information resulting from this process, that may be used to add to the potential procurement strategy, will be communicated to other potential tenderers.In addition there may be a request for feedback after the event in the form of a questionnaire.NIE Networks will hold separate individual supplier sessions on Thursday 25th & Friday 26th April 2024 with up to a maximum of 10 suppliers. The deadline for suppliers to register is 4th April 2024 at 5pm.Suppliers should register their interest via eSourcingNI by Thursday 4th April 2024 providing the name(s) of who will attend. NIE Networks may shortlist attendees on the basis of direct relevant experience.Please note, should NIE Networks tender for this requirement, a separate Call for Competition in form of a FTS Contract Notice will be published on eSourcingNI. Any interested parties will still be required to apply separately if/when launched & expressing an interest in the market engagement shall in no way be accepted as registering an interest.Additionally, expressing an interest in the market engagement will not be a prerequisite in relation to the potential future tender competition.Please note this is not a Call for Competition.Project S1227 has been created on eSourcingNI where parties can register their interest to attend the session.
Timeline
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Tender Regions
CPV Codes
48000000 - Software package and information systems
48482000 - Business intelligence software package
72212445 - Customer Relation Management software development services
48211000 - Platform interconnectivity software package
48517000 - IT software package
48445000 - Customer Relation Management software package
48170000 - Compliance software package
Keywords
software package and information systems
application software
IT systems
enterprise software
packaged applications
digital solutions
compliance software
regulatory compliance system
corporate governance software
standards adherence package
platform interconnectivity software
middleware
integration layer application
system bridge tools
CRM platform
lead nurturing tool
customer profiling engine
sales pipeline tracker
opportunity management system
client interaction log
marketing automation suite
customer dashboard UI
contact segmentation tool
customer feedback analyzer
data warehousing tool
OLAP analysis engine
KPI visualization suite
predictive analytics software
BI reporting platform
performance monitoring dashboard
executive insight tool
data mining software
scorecarding tool
decision support system
enterprise IT toolset
system utilities bundle
network management suite
IT service desk software
configuration deployment tool
infrastructure monitoring platform
patch management utility
IT asset inventory
IT workflow engine
systems automation package
CRM platform development
customer interaction module
lead-to-cash integration
sales pipeline software
contact analytics dashboards
campaign management features
customer support ticketing
feedback loop modules
personalization engine
CRM API integration
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
