Closed
Customer Experience Platform
Descriptions
We are inviting expressions of interest to explore options to achieve the Council’s ambitions to develop, create and implement a customer experience platform. Both Council plans outline a strategic objective to deliver services for residents, businesses and communities that are innovative, efficient and easy to use against a backdrop of reduced funding and tougher economical times. An improved customer offer enabled by digital technology can have a direct impact on our ability to reduce operating costs to serve our customers, absorb growing demand within existing resources and enable greater efficiencies from understanding the end-to-end customer journey whilst enabling customers to interact with us in modern and efficient ways that are convenient to them. • Easy to access services for all, as and when our customers need them • Increase in the first point of contact resolution • Keep the customer informed to reduce avoidable demand• Improve internal workflow and case management
Timeline
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Keywords
CRM platform
lead nurturing tool
customer profiling engine
sales pipeline tracker
opportunity management system
client interaction log
marketing automation suite
customer dashboard UI
contact segmentation tool
customer feedback analyzer
Tender Lot Details
2 Tender Lots
Workflows
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Possible Competitors
1 Possible Competitors
