Closed
Customer Relationship and Case Management (CRCM) Solution
Descriptions
The Riverside Group (TRG) are seeking to procure a strategic Customer Relationship and Case Management (CRCM) solution for use in effectively supporting operational delivery of care and support to customers nationwide.The procurement documentation provides details concerning:•The aims, objectives and expected benefits associated with the CRCM solution•The current state systems landscape in Riverside Care and Support (RCS)•A high-level target CRCM solution vision which includes:oCapabilities and processes it is expected that the CRCM solution will enable – see Document B: Appendix 1 Capability and Process LifecycleoA comprehensive set of functional and non-functional requirements to include details of target CRCM solution users – see Document B: Appendix 2Please the procurement documentation available at https://in-tendhost.co.uk/theriversidegroup/aspx/Home
Timeline
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Tender Regions
CPV Codes
72267000 - Software maintenance and repair services
72261000 - Software support services
48440000 - Financial analysis and accounting software package
72263000 - Software implementation services
48400000 - Business transaction and personal business software package
72265000 - Software configuration services
Keywords
invoicing and billing suite
payroll processing tool
time & expense tracker
CRM module
electronic signature engine
quoting software
personal finance tracker
business analytics dashboard
supplier management tool
financial record-keeping software
financial modeling suite
balance sheet analyzer
cashflow projection tool
ratio analysis engine
ledger reconciliation software
expense tracking dashboard
audit trail recorder
budgeting integration
variance analysis module
GAAP compliance tool
CRM platform
lead nurturing tool
customer profiling engine
sales pipeline tracker
opportunity management system
client interaction log
marketing automation suite
customer dashboard UI
contact segmentation tool
customer feedback analyzer
software troubleshooting
version patching services
user inquiry handling
bug ticket processing
license management support
feature request coordination
long-term software upkeep
SLA management
deployment scripting
integration with existing systems
post-install configuration
rollout planning
change management assistance
implementation success tracking
feature enablement setup
initial system setup
custom module activation
environment variable tuning
feature enablement scripting
user access setup
parameterization logic
license activation configuration
software maintenance
bug fixing
application updates
software patching
error correction
system performance tuning
IT repair services
version upgrades
legacy system support
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
