Closed

Customer Relationship and Case Management (CRCM) Solution

Descriptions

The Riverside Group (TRG) are seeking to procure a strategic Customer Relationship and Case Management (CRCM) solution for use in effectively supporting operational delivery of care and support to customers nationwide.The procurement documentation provides details concerning:•The aims, objectives and expected benefits associated with the CRCM solution•The current state systems landscape in Riverside Care and Support (RCS)•A high-level target CRCM solution vision which includes:oCapabilities and processes it is expected that the CRCM solution will enable – see Document B: Appendix 1 Capability and Process LifecycleoA comprehensive set of functional and non-functional requirements to include details of target CRCM solution users – see Document B: Appendix 2Please the procurement documentation available at https://in-tendhost.co.uk/theriversidegroup/aspx/Home

Timeline

Published Date :

14th Jun 2023 1 year ago

Deadline :

13th Jul 2023 1 year ago

Contract Start :

N/A

Contract End :

N/A

Tender Regions

Wales

CPV Codes

48440000 - Financial analysis and accounting software package.

72267000 - Software maintenance and repair services.

72265000 - Software configuration services.

72263000 - Software implementation services.

48400000 - Business transaction and personal business software package.

72261000 - Software support services.

48445000 - Customer Relation Management software package.

Tenderbase Categories

Software Solutions/ POS/ERP/Business Software/ Analytics/Accounting/ Graphics

IT / ITES / Networking and Internet Software Development Services/Business Software Development Services/ Miscellaneous Software Development Services /Custom Software Development Services/Computer Rel

Software Solutions/ POS/ERP/Business Software/ Analytics/Accounting/ Graphics

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Workflows

Status :

Closed

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Tender Progress :

Details

Notice Type :

Open opportunity

Tender Identifier :

IT-378-246-T: 2024 - 001

TenderBase ID :

310724019

Tender Value :

£100K

Region :

North Region

Attachments :

020044-2024.pdf

Buyer Information

Name :

The City of Liverpool College

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Designation :

Chief Executive Officer

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors