Customer Relationship and Case Management (CRCM) Solution

Descriptions

The Riverside Group (TRG) are seeking to procure a strategic Customer Relationship and Case Management (CRCM) solution for use in effectively supporting operational delivery of care and support to customers nationwide.The procurement documentation provides details concerning:•The aims, objectives and expected benefits associated with the CRCM solution•The current state systems landscape in Riverside Care and Support (RCS)•A high-level target CRCM solution vision which includes:oCapabilities and processes it is expected that the CRCM solution will enable – see Document B: Appendix 1 Capability and Process LifecycleoA comprehensive set of functional and non-functional requirements to include details of target CRCM solution users – see Document B: Appendix 2Please the procurement documentation available at https://in-tendhost.co.uk/theriversidegroup/aspx/Home