Awarded
Customer Satisfaction Survey.
Descriptions
Gas Distribution Networks (GDNs) have a variety of licence conditions which are monitored by Ofgem. The main licence condition for the purpose of this event is aligned to Standard Special Condition A40: Regulatory Instructions and Guidance (‘the RIGs Licence Condition’). All GDNs need to collect accurate and consistent information which is presented and reviewed by Ofgem. One of these conditions requires customer satisfaction surveys (CSAT) data/reports for planned connections and emergency work via a multi-channeled approach (postal, telephone and online).
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CPV Codes
79310000 - Market research services
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Possible Competitors
1 Possible Competitors
