Customer Self Service Portal

Descriptions

Customer Self Service Portal Six Year Contract with the potential to extend by a further six years in tranches of two year extensions. Curo Group requires a Customer Self-Service Portal to provide services to customers and contractors online. Curo’s key objectives for its Customer Self-Service Portal are to implement: - A comprehensive system that enables customers to undertake as wide a range of transactions as possible online, at their own convenience. - A comprehensive system that enables maintenance and other contractors to receive, manage and update their work load online. - A system that is secure and has robust controls in place to protect it. - A system that customers will choose to use over alternative, traditional contact channels. - A system that can grow with our organisation and has a clear roadmap and a solid provider behind it. - A system that is integrated in real time, or close to real time with our back office systems. Specifically this means the QL housing management system supplied by Aareon, our D R S scheduling system provided by Kirona and our Electronic Document Management system supplied by Documotive. No solution based solely on ad hoc messages (e.g. emails) generated from web forms, or that requires rekeying of data will be considered. Curo is tendering for the provision of the above requirement. The closing date for receipt of your expression of interest is given in the box below entitled - Date documents can be requested until. Important information: This tender is being conducted through the Curo supplier portal and all documentation is only available via this portal. Once you have registered and expressed interest in the project, all applicable documents are normally published to the secure area within 24 hours (via clicking on `My Tenders`). If after this time you have not received your email advising the tender documents have been published to the secure area, then contact the Procurement Team by sending a message through the correspondence function. An email will be sent to the `Publish Email` address supplied at registration when the documents have been published. You will then be able to login to the secure area and download/view the tender documents. Submissions must be made via the web site. All documents should be uploaded to the website, then be sure to press the Red button 'Submit Return' (You may need to scroll the screen down to see this button). You will then receive a receipt (print & retain a copy of this receipt and this is your confirmation of your submission). The tender status will then confirm your documents have been submitted. System Guidance is available at:-https://in-tendhost.co.uk/curo/asp/onlinehelp.asp?help=helpoverview or via the In-tend Support Desk (number located in `Help` section). Please Note: Documents will be published automatically to the secure area on the e-tendering website followi...