Awarded
Customer Service Model
Descriptions
This is a Contract Award Notice. The Care Quality Commission (CQC) ability to encourage and enable people to share their experiences of care with CQC rests largely on our ability to meet the needs and expectations of people who take the time to feedback to us. We want to develop a customer service approach, underpinned by an effective responding to concerns policy, that enables us to do that. We also need to understand what a good feedback loop looks like when people share their experiences of care with us. To support this work we have contracted with a supplier that can build on what we have learnt through the LLR and develop a protype customer service model based on robust engagement and testing with the public. This procurement was undertaken through the NHS SBS Consult 18: Multidisciplinary Consultancy Services Framework (Lot 3) following the Direct Award process. The Contract is awarded for a total period of 3 months. Total Awarded Value is maximum of all charges including any optional contract extensions. Contract Reference: CQC EP&S 059
Timeline
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Tender Regions
CPV Codes
79414000 - Human resources management consultancy services
79412000 - Financial management consultancy services
79400000 - Business and management consultancy and related services
73200000 - Research and development consultancy services
73210000 - Research consultancy services
79410000 - Business and management consultancy services
79411100 - Business-development consultancy services
79221000 - Tax consultancy services
79413000 - Marketing management consultancy services
73000000 - Research and development services and related consultancy services
79419000 - Evaluation consultancy services
79411000 - General management consultancy services
Keywords
R&D services
innovation consultancy
feasibility studies
technology development
scientific advisory
experimental design
product innovation
applied research
industrial consultancy
development support
R&D planning
innovation strategy
project roadmap
funding advisory
commercialization consulting
technology trend analysis
proposal development
policy advisory
market relevance study
development oversight
scientific consulting
academic research advice
evaluation support
proposal refinement
expert review
methodology guidance
field research advisory
data analysis consulting
study design review
research planning
tax consultancy services
tax advice
tax planning consultancy
corporate tax consultancy
indirect tax advisory
cross-border tax advice
transfer pricing support
tax optimisation
international tax planning
tax strategy
business consultancy
management advisory
organizational strategy
corporate consulting
management services
process optimization
operational improvement
professional consulting services
management consultancy
business advisory services
corporate strategy consulting
executive coaching
organizational development
management support
consultancy engagement
business performance consultancy
general management consultancy
strategic management advice
leadership advisory
executive consulting
business strategy support
top-level consultancy
management process review
corporate governance advisory
business development consultancy
enterprise growth advice
commercial expansion support
business scaling consultancy
market entry strategy
startup development counsel
business planning support
revenue growth strategies
investment readiness advice
partnership development services
financial management consultancy
finance strategy advice
budgeting consultancy
financial planning services
corporate finance advice
fiscal risk analysis
treasury management consulting
investment optimization
financial governance support
fund management advice
marketing management consultancy
marketing strategy advice
brand positioning consulting
go-to-market planning
campaign planning consultancy
market segmentation analysis
product launch strategy
marketing optimization
digital marketing advisory
promotional planning support
HR management consultancy
HR strategy advice
workforce planning services
talent management consulting
recruitment process design
performance management guidance
HR policy development
organizational development advice
employee engagement strategy
HR operations support
evaluation consultancy
project evaluation
programme assessment
impact evaluation
monitoring and evaluation
performance appraisal
evaluation studies
assessment support
evaluation reporting
policy evaluation
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
