Awarded
Customer Service Model
Descriptions
This is a Contract Award Notice. The Care Quality Commission (CQC) ability to encourage and enable people to share their experiences of care with CQC rests largely on our ability to meet the needs and expectations of people who take the time to feedback to us. We want to develop a customer service approach, underpinned by an effective responding to concerns policy, that enables us to do that. We also need to understand what a good feedback loop looks like when people share their experiences of care with us. To support this work we have contracted with a supplier that can build on what we have learnt through the LLR and develop a protype customer service model based on robust engagement and testing with the public. This procurement was undertaken through the NHS SBS Consult 18: Multidisciplinary Consultancy Services Framework (Lot 3) following the Direct Award process. The Contract is awarded for a total period of 3 months. Total Awarded Value is maximum of all charges including any optional contract extensions. Contract Reference: CQC EP&S 059
Timeline
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Tender Regions
CPV Codes
79414000 - Human resources management consultancy services
79412000 - Financial management consultancy services
79400000 - Business and management consultancy and related services
73200000 - Research and development consultancy services
73210000 - Research consultancy services
79410000 - Business and management consultancy services
79411100 - Business-development consultancy services
79221000 - Tax consultancy services
79413000 - Marketing management consultancy services
73000000 - Research and development services and related consultancy services
79419000 - Evaluation consultancy services
79411000 - General management consultancy services
Keywords
professional consulting services
business performance consultancy
general management consultancy
business development consultancy
partnership development services
financial management consultancy
treasury management consulting
marketing management consultancy
performance management guidance
Tender Lot Details
2 Tender Lots
Workflows
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Possible Competitors
1 Possible Competitors
