Awarded
Customer Service Model
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Descriptions
This is a Contract Award Notice. The Care Quality Commission (CQC) ability to encourage and enable people to share their experiences of care with CQC rests largely on our ability to meet the needs and expectations of people who take the time to feedback to us. We want to develop a customer service approach, underpinned by an effective responding to concerns policy, that enables us to do that. We also need to understand what a good feedback loop looks like when people share their experiences of care with us. To support this work we have contracted with a supplier that can build on what we have learnt through the LLR and develop a protype customer service model based on robust engagement and testing with the public. This procurement was undertaken through the NHS SBS Consult 18: Multidisciplinary Consultancy Services Framework (Lot 3) following the Direct Award process. The Contract is awarded for a total period of 3 months. Total Awarded Value is maximum of all charges including any optional contract extensions. Contract Reference: CQC EP&S 059
Timeline
Published Date :
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Tender Regions
CPV Codes
79414000 - Human resources management consultancy services
79412000 - Financial management consultancy services
79400000 - Business and management consultancy and related services
73200000 - Research and development consultancy services
73210000 - Research consultancy services
79410000 - Business and management consultancy services
79411100 - Business-development consultancy services
79221000 - Tax consultancy services
79413000 - Marketing management consultancy services
73000000 - Research and development services and related consultancy services
79419000 - Evaluation consultancy services
79411000 - General management consultancy services
Keywords
tax optimisation
applied research
tax advice
expert review
tax strategy
project roadmap
R&D planning
funding advisory
R&D services
policy advisory
feasibility studies
evaluation reporting
study design review
top-level consultancy
executive consulting
field research advisory
methodology guidance
proposal development
evaluation consultancy
experimental design
scientific advisory
industrial consultancy
management advisory
indirect tax advisory
leadership advisory
HR policy development
proposal refinement
corporate consulting
process optimization
marketing optimization
HR strategy advice
technology development
development oversight
business consultancy
evaluation support
innovation consultancy
data analysis consulting
operational improvement
management services
market entry strategy
transfer pricing support
organizational strategy
tax planning consultancy
performance appraisal
evaluation studies
executive coaching
budgeting consultancy
corporate finance advice
development support
management consultancy
market relevance study
innovation strategy
research planning
programme assessment
scientific consulting
consultancy engagement
assessment support
product innovation
fund management advice
impact evaluation
tax consultancy services
product launch strategy
HR operations support
academic research advice
enterprise growth advice
finance strategy advice
policy evaluation
cross-border tax advice
project evaluation
go-to-market planning
management support
investment optimization
fiscal risk analysis
business performance consultancy
business development consultancy
professional consulting services
financial governance support
monitoring and evaluation
treasury management consulting
international tax planning
business strategy support
recruitment process design
startup development counsel
commercialization consulting
campaign planning consultancy
technology trend analysis
corporate governance advisory
employee engagement strategy
business scaling consultancy
partnership development services
financial planning services
marketing management consultancy
organizational development advice
performance management guidance
management process review
digital marketing advisory
business advisory services
HR management consultancy
strategic management advice
corporate strategy consulting
business planning support
commercial expansion support
general management consultancy
talent management consulting
promotional planning support
investment readiness advice
revenue growth strategies
workforce planning services
organizational development
marketing strategy advice
corporate tax consultancy
brand positioning consulting
market segmentation analysis
financial management consultancy
Workflows
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