Customer Survey Services.

Descriptions

The servuice will cover provision of customer surveys (such as but not limited to satisfaction surveys) mainly in the social housing and care and support sectors. Services will be carried out for Aster Communities and potentially other members and partners of the Aster Group.The Aster Group owns and manages more than 27,000 general needs, leasehold and supported homes in and around Dorset, Hampshire, Somerset and Wiltshire. It provides services to over 75 000 people across the south and south west of England. Our mission is to create strong and sustainable communities where people flourish and we are committed to making a positive difference to peoples's lives. For details of the Aster group and its members see http://www.aster.co.ukThe quality of customer information is of paramount importance in helping to ensure customer satisfaction in the services we deliver. We are seeking therefore to appoint one Service Provider who can deliver value for money services to the highest possible standards and can demonstrate to the satisfaction of the Aster Group a proven track record in the delivery of these services.Service Providers will be required to complete a pre-qualification questionnaire (PQQ) and the evaluation of this PQQ will establish those companies that will be permitted to tender. Expressions of interest are welcome from not only suitable Service Providers but also social enterprises providing they are able to comply with the minimum levels for participation as set out herewith and in the PQQ.The successful Service Provider(s) must be able to show a commitment to providing effective services that provide value for money to Aster Communities and the other group members.The proposed contract period will be 3 years commencing on or about the 1st March 2014 and with the option for two extensions to this initial period each for a period of up to a further 1 year all subject to provisions for successful performance and earlier termination including a break clause.Aster Communities reserves the right to withdraw from this procurement procedure at anytime without awarding a contract. Applicants are to be responsible for all of the costs and expenses they incur as a result of participating in this procurement process irrespective of whether the procedure is completed or is abandoned without any appointment.All expressions of interest and requests to participate must be made by emailing the contact point in section I.1) quoting reference "TEN-PQQ44/12AC".