Closed
DfC — Customer Satisfaction Survey of Department for Communities Work and Inclusion (DfC WI) Group C
Descriptions
Department for Communities (DFC) is the largest of nine Northern Ireland departments. DfC wishes to appoint a contractor to effectively carry out a Customer Satisfaction Survey by telephone to inform baseline customer satisfaction levels across 13 business areas.
Timeline
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Tender Regions
CPV Codes
79342310 - Customer survey services
79342311 - Customer satisfaction survey
79300000 - Market and economic research; polling and statistics
79342300 - Customer services
Keywords
Market and economic research
customer services
client support
consumer assistance
helpdesk services
service desk
customer interaction
service experience management
client relations
after-sales support
customer care
customer survey services
customer feedback surveys
satisfaction survey design
survey execution
opinion polling
client questionnaires
consumer survey analysis
customer insight gathering
satisfaction metrics
feedback collection
customer satisfaction survey
client satisfaction measurement
CSAT surveys
satisfaction benchmarking
post‑service evaluation
satisfaction index
consumer satisfaction polling
customer experience feedback
satisfaction assessment
Tender Lot Details
2 Tender Lots
Workflows
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Buyer Information
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Possible Competitors
1 Possible Competitors
