Closed
DfE Consumer Council - Provision, Implementation, Configuration and Support of a Customer Relationship Management System
Descriptions
The Consumer Council wishes to implement a new Complaints Relationship Management (CRM) System. The Contractor will be required to provide a solution that meets the needs of the organisation in order to manage its statutory complaints function. The Client will also require on-going maintenance, support services and user licences. The aim is to procure, install and migrate to a CRM solution that provides a robust and flexible complaints management system that will support the effective and efficient management of user information. The Client is therefore seeking to appoint a Contractor to deliver, implement, support and maintain a new complaints management system and provide customisation as required.
Timeline
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Tender Regions
CPV Codes
72314000 - Data collection and collation services
72311100 - Data conversion services
72253000 - Help-desk and support services
72000000 - IT services: consulting, software development, Internet and support
72313000 - Data capture services
72317000 - Data storage services
72300000 - Data services
72316000 - Data analysis services
72232000 - Development of transaction processing and custom software
72250000 - System and support services
72260000 - Software-related services
72312100 - Data preparation services
72320000 - Database services
72310000 - Data-processing services
72230000 - Custom software development services
Workflows
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Details
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Possible Competitors
1 Possible Competitors
