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Adult gender services waiting list – wellbeing pilot (southwest) 2026
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Descriptions
The Department of Health and Social Care (DHSC) is seeking to commission an external provider to deliver a pilot "waiting well" service, designed to offer accessible, non-clinical support to adults (aged 18 and over) who are on the waiting list for an adult gender clinic in the southwest of England.
The pilot service will take a holistic approach, offering comprehensive support to eligible users as they prepare for their first clinic appointment as well as providing tailored advice and information, promoting healthier lifestyle choices such as smoking cessation and weight management, and promptly identifying individuals in crisis for rapid referral or signposting to appropriate services.
The overarching aims of the service are to:
-Improved self-reported wellbeing and resilience
-Increased readiness for first appointment with gender dysphoria clinic
-Increased ability to self-manage symptoms while awaiting clinical care.
-Reduced isolation and increased social connectedness.
The appointed provider will also work closely with an oversight and monitoring group to agree on outcome measures and systematically gather data, enabling robust, evidence-based evaluation of the service's effectiveness and efficiency.
Contract Project Reference: C396416
Contract term: 12 months. The contract may be extended by a maximum of 3 months. The option to extend is optional to the Authority and is not planned at this stage, and if the option is exercised, additional funding must be obtained through internal approval processes.
Estimated contract value (Excluding extensions): £125,000 excluding VAT (£150,000 including VAT). Any contract extension will be remunerated on a pro-rata basis, proportionate to the original contract value.
Timeline
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Tender Regions
CPV Codes
85323000 - Community health services
85140000 - Miscellaneous health services
85312300 - Guidance and counselling services
Keywords
healthcare services
wellness programs
community health support
preventive health measures
health consultancy
public health initiatives
patient health education
health promotion
non-specialist care
general wellbeing services
career counselling
personal guidance
professional advisory
psychological support
educational guidance
life coaching
therapeutic advice
mentorship programmes
family planning counselling
mental-health guidance
public health outreach
community nursing
health education programmes
immunisation clinics
primary care outreach
preventive health services
community wellness
mobile health units
local health promotion
healthcare access services
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
