Awarded
Digital Inclusion Wales Contract
Descriptions
The Welsh Government require the services of an appropriate supplier to deliver the Digital Inclusion Wales contract. Details of the new contract are contained in the tender documentation and we aim to start the new service on the 1st October 2025.
Digital exclusion continues to be a significant issue throughout the UK. The acceleration of transitioning services to online digital only access has meant that it is now essential to have some level of basic digital skills to be included in today's society. Any barrier to connectivity, access to devices and/or basic digital skills can mean someone is disadvantaged financially, socially and in respect of their wider well-being.
Digital Communities Wales: Digital Confidence, Health and Well-being (DCW), the Welsh Government funded £2million per annum digital inclusion and health programme ends on 30 September 2025. The DCW programme has worked with organisations from all sectors that support digitally excluded people, providing training and support to front line staff and volunteers to help them develop the basic digital skills of citizens.
The focus of the new contract will be on delivery of a nationally delivered bilingual programme of activity to support digital inclusion work in Wales including developing a national digital inclusion advice and support service and undertaking mapping of digital inclusion provision across Wales.
It is envisaged that this national programme of activity would include the following elements:
- Mapping of digital inclusion provision throughout Wales
- Provision of digital inclusion advice and support through a regional and thematic approach
- Creation and updating of digital inclusion resources
- Supporting bringing public, third and private sector stakeholders together to share knowledge and best practice, provide strategic leadership and take forward tangible cross sectoral actions- reflecting the fact that digital inclusion is not owned by any one sector.
A voluntary standstill period will be applied as this is a light touch contract.
Timeline
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Tender Regions
CPV Codes
72600000 - Computer support and consultancy services
80000000 - Education and training services
72222300 - Information technology services
Keywords
IT operations management
network administration
system provisioning
infrastructure maintenance
helpdesk support
service desk operations
IT backup services
server management
system monitoring
IT lifecycle support
IT support consulting
tech advisory services
systems assistance
computing guidance
technology troubleshooting consultancy
operational support advisory
technical IT consultancy
hybrid support services
professional tech consultation
systems aid
education services
training programs
professional development
academic instruction
vocational training
lifelong learning
skills workshops
educational courses
corporate training
learning solutions
community support services
social welfare provision
personal care services
public engagement programs
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
