Closed
Digital Training and Upskilling Programmes
Descriptions
We currently have two on-line customer portals with the aim of making it significantly easier for customers to get in touch and interact with us. Giving our customers the opportunity to carry out more activities online such as making payments, booking and tracking their upcoming repairs etc, rather than having to contact us by telephone. We want our portals to become the primary way customers contact us. We'll nudge, persuade and encourage customers who are comfortable with digital communications to use the portal as their primary point of contact and will support those who can't through training and where access to a device/data are barriers we will set up a loan scheme to give customers access to laptops, tablets or MiFi units (portable or pocket WiFi). This is the start of our journey towards our portals becoming the primary access point for all customers, creating channel shift towards digital means. There are currently 5800 registered users on the Radian Portal and 8850 registered users on the Yarlington Portal. As such, we require an established Digital Training Provider to carry out a programme of digital training for our customers across our operational area (with initial focus on the east of our geography) from January 2021.
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Tender Regions
CPV Codes
80521000 - Training programme services
80533000 - Computer-user familiarisation and training services
80510000 - Specialist training services
80000000 - Education and training services
80500000 - Training services
80533100 - Computer training services
Keywords
education services
training programs
professional development
academic instruction
vocational training
lifelong learning
skills workshops
educational courses
corporate training
learning solutions
professional training
employee development
capacity building programs
vocational instruction
workforce education
technical skill training
job competency development
learning course delivery
specialised instruction
expert training programs
niche skill development
industry‑specific training
accredited training services
advanced professional workshops
specialist certifications
sector‑focused education
technical mastery training
applied skills coaching
training program development
curriculum design
instructional planning
course structuring
skills training modules
learning path creation
training delivery services
program customization
educational content planning
structured learning programs
IT onboarding
user system training
computer basics
desktop environment training
software introduction
user interface orientation
tech skills familiarisation
beginner computer courses
hardware usage guidance
user-level IT instruction
IT training
software education
computer literacy
digital tools training
coding workshops
application usage
data entry instruction
system operations training
cybersecurity basics
productivity software skills
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
