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Digital Training and Upskilling Programmes
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Descriptions
We currently have two on-line customer portals with the aim of making it significantly easier for customers to get in touch and interact with us. Giving our customers the opportunity to carry out more activities online such as making payments, booking and tracking their upcoming repairs etc, rather than having to contact us by telephone. We want our portals to become the primary way customers contact us. We'll nudge, persuade and encourage customers who are comfortable with digital communications to use the portal as their primary point of contact and will support those who can't through training and where access to a device/data are barriers we will set up a loan scheme to give customers access to laptops, tablets or MiFi units (portable or pocket WiFi). This is the start of our journey towards our portals becoming the primary access point for all customers, creating channel shift towards digital means. There are currently 5800 registered users on the Radian Portal and 8850 registered users on the Yarlington Portal. As such, we require an established Digital Training Provider to carry out a programme of digital training for our customers across our operational area (with initial focus on the east of our geography) from January 2021.
Timeline
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Tender Regions
CPV Codes
80521000 - Training programme services
80533000 - Computer-user familiarisation and training services
80510000 - Specialist training services
80000000 - Education and training services
80500000 - Training services
80533100 - Computer training services
Keywords
skills workshops
coding workshops
IT training
IT onboarding
computer basics
educational courses
learning path creation
professional development
data entry instruction
software introduction
curriculum design
specialised instruction
cybersecurity basics
sector focused education
vocational training
corporate training
applied skills coaching
professional training
training programs
hardware usage guidance
course structuring
software education
technical skill training
workforce education
skills training modules
application usage
program customization
user system training
academic instruction
niche skill development
learning solutions
education services
expert training programs
employee development
instructional planning
learning course delivery
lifelong learning
computer literacy
digital tools training
vocational instruction
user-level IT instruction
productivity software skills
tech skills familiarisation
training program development
educational content planning
industry specific training
beginner computer courses
specialist certifications
job competency development
advanced professional workshops
accredited training services
training delivery services
capacity building programs
structured learning programs
user interface orientation
technical mastery training
system operations training
desktop environment training
Workflows
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Buyer Information
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