Closed

Digital Training and Upskilling Programmes

Descriptions

We currently have two on-line customer portals with the aim of making it significantly easier for customers to get in touch and interact with us. Giving our customers the opportunity to carry out more activities online such as making payments, booking and tracking their upcoming repairs etc, rather than having to contact us by telephone. We want our portals to become the primary way customers contact us. We'll nudge, persuade and encourage customers who are comfortable with digital communications to use the portal as their primary point of contact and will support those who can't through training and where access to a device/data are barriers we will set up a loan scheme to give customers access to laptops, tablets or MiFi units (portable or pocket WiFi). This is the start of our journey towards our portals becoming the primary access point for all customers, creating channel shift towards digital means. There are currently 5800 registered users on the Radian Portal and 8850 registered users on the Yarlington Portal. As such, we require an established Digital Training Provider to carry out a programme of digital training for our customers across our operational area (with initial focus on the east of our geography) from January 2021.

Timeline

Published Date :

21st Sep 2020 4 years ago

Deadline :

21st Oct 2020 4 years ago

Contract Start :

1st Dec 2020

Contract End :

30th Nov 2022

Tender Regions

UK

Keywords

education services

training programs

professional development

academic instruction

vocational training

lifelong learning

skills workshops

educational courses

corporate training

learning solutions

professional training

employee development

capacity building programs

vocational instruction

workforce education

technical skill training

job competency development

learning course delivery

specialised instruction

expert training programs

niche skill development

industry‑specific training

accredited training services

advanced professional workshops

specialist certifications

sector‑focused education

technical mastery training

applied skills coaching

training program development

curriculum design

instructional planning

course structuring

skills training modules

learning path creation

training delivery services

program customization

educational content planning

structured learning programs

IT onboarding

user system training

computer basics

desktop environment training

software introduction

user interface orientation

tech skills familiarisation

beginner computer courses

hardware usage guidance

user-level IT instruction

IT training

software education

computer literacy

digital tools training

coding workshops

application usage

data entry instruction

system operations training

cybersecurity basics

productivity software skills

Tender Lot Details

2 Tender Lots

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Workflows

Status :

Closed

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Tender Progress :

0%

Details

Notice Type :

Open opportunity

Tender Identifier :

IT-378-246-T: 2024 - 001

TenderBase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Region :

North Region

Attachments :

Buyer Information

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Designation :

Chief Executive Officer

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors