Open Closing in a 26 days
DoJ - Providing and Managing a 24 Hour Domestic and Sexual Abuse Helpline
Descriptions
The Department of Justice, Department of Health and Department for Communities are committed to supporting individuals impacted by domestic and sexual abuse across Northern Ireland. As part of this commitment, the departments are initiating a re-procurement process for a 24-hour Domestic and Sexual Abuse (DSA) Helpline, recognising its critical role in providing immediate, confidential, and trauma-informed assistance to those in need. The Buyers are seeking to appoint a Supplier to provide and manage a 24-Hour Domestic and Sexual Abuse Helpline in Northern Ireland, 365 days a year. The service will primarily be a telephone service (using a free phone number). However, it is a requirement that other communication channels, including email and webchat, must be incorporated and that an equal level of service will be offered to those choosing to access the Helpline through these mediums. The contract is for an initial period of 3 years, followed by two optional extension periods of 2 years each. Suppliers should refer to the specification for full detail of the requirements.
Timeline
Published Date :
Deadline :
Contract Start :
Contract End :
Tender Regions
CPV Codes
98111000 - Services furnished by business organisations
79510000 - Telephone-answering services
85000000 - Health and social work services
79512000 - Call centre
72590000 - Computer-related professional services
98112000 - Services furnished by professional organisations
98110000 - Services furnished by business, professional and specialist organisations
64222000 - Teleworking services
85312300 - Guidance and counselling services
85312310 - Guidance services
Keywords
remote work platform provision
home-office connectivity
virtual workplace setup
remote collaboration service
telecommuting infrastructure
distributed workforce facilitation
cloud office deployment
virtual work environment
online teamwork platform
remote operations service
IT expert consultancy
technical systems advisory
specialist IT services
professional technology support
computer project expertise
tech strategy facilitation
specialized IT assistance
computing profession services
tailored IT solutions
digital professional support
telephone-answering services
call answering
incoming call handling
message taking
switchboard services
receptionist answering
phone support
hotline management
call screening services
call center answering
call centre services
contact centre operations
inbound/outbound calls
customer contact management
call handling services
multi-channel support
telemarketing operations
helpdesk call centre
call queue management
CRM calls
healthcare provision
social care services
patient support
community health work
welfare services
rehabilitation support
clinical outreach
public health social services
social assistance programs
integrated healthcare delivery
career counselling
personal guidance
professional advisory
psychological support
educational guidance
life coaching
therapeutic advice
mentorship programmes
family planning counselling
mental-health guidance
career guidance
educational advice
mentoring services
professional direction
life-stage guidance
academic counselling
vocational orientation
guidance workshops
trainee mentoring
school-to-work coaching
community support services
social welfare provision
personal care services
public engagement programs
enterprise consultation
specialized project support
professional services contracting
organizational advisory
compliance auditing
technical consultancy
business process improvement
bespoke consultancy
corporate training delivery
expert third-party services
commercial enterprise support
business management consulting
private sector advisory
corporate administration assistance
business development programs
SME support services
trade facilitation consultancy
entrepreneurship aid
market entry support
business incubator services
professional association support
peer review services
accreditation assistance
continuing professional development programs
certification facilitation
professional ethics guidance
industry standards training
technical regulatory advice
sectoral knowledge sharing
licensure preparation services
Tender Lot Details
2 Tender Lots
Workflows
Status :
Procedure :
Suitable for SME :
Nationwide :
Assign to :
Tender Progress :
Details
Notice Type :
Tender Identifier :
Tenderbase ID :
Low Value :
High Value :
Buyer Information
Procurement contact
Name :
Phone :
Email :
Possible Competitors
1 Possible Competitors
