Awarded

DVSA Contact Centre Additional Capacity - Call Surges 2023

Descriptions

Covid-19 caused large, unforeseen call volumes which have been very difficult to handle with existing resources. DVSA therefore requires the ability to scale up its call handling capacity, at short notice, enabling it to manage any future demand spikes.

Timeline

Published Date :

15th Aug 2023 1 year ago

Deadline :

17th Apr 2023 1 year ago

Tender Awarded :

1 Supplier

Awarded date :

17th Jul 2023

Contract Start :

17th Jul 2023

Contract End :

16th Jul 2026

Tender Regions

London England North West South West East of England Yorkshire and The Humber South East East Midlands West Midlands Wales Scotland Northern Ireland Isle of Man Channel Islands North East Ireland

CPV Codes

79512000 - Call centre

Let’s Get you Started ✍

Get to see all tender details more briefly

Already have an account ? Log in

Workflows

Status :

Awarded

Assign to :

Tender Progress :

Details

Notice Type :

Open opportunity

Tender Identifier :

IT-378-246-T: 2024 - 001

TenderBase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Region :

North Region

Attachments :

020044-2024.pdf

Buyer Information

Name :

The City of Liverpool College

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Designation :

Chief Executive Officer

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors