DWP IT Transformation Programme — Hosting Stream — Transactional Print Sub Stream.

Descriptions

Printing services. Printed books, brochures and leaflets. Security-type printed matter. Services related to printing. Printing and distribution services. Facilities management services involving computer operation. Composition services. DWP Transactional Bulk Print Services are currently provided through DWP's Standard Services Business Allocation (SSBA) contract which expires on 23.2.2015. Transactional Print is a very important customer facing service which each year generates over 500 million A4 pages of customer notifications and internal reports, which primarily communicate important information about customer entitlement to benefit, covering a myriad of customer groups which include: all DWP operational areas (including Child Maintenance Group), Shared Services (Financial Services Branch), HMRC (Child Benefit), Northern Ireland Social Security Agency, Service Personnel and Veterans Agency (War Pensions) and Debt Management. All outputs are currently generated from two long standing Print Centre's based at Clarke House Norcross and Durham House Washington. DWP are currently undertaking a large scale IT Transformation Programme (ITTP) within which the Transactional Print Service is being disaggregated from the wider Hosting contract where it currently sits. This requirement is being taken to market via open competition which will result in a direct DWP award, enabled to allow other areas of DWP and/or Other Government Departments to utilise this contract should it fit requirements. The Requirement: The contract will cover the large scale transactional bulk printing, mail sorting, and presentation for distribution into the postal network of DWP customer letters and internal reports, together with collation and insertion into the envelopes of associated leaflets or other printed information to contracting authority customers. There will be a requirement for the supplier to work closely with the contracting authorities in order to transform their communications to customers via a variety of media utilising both hard copy and digital. The contract covers both mainland UK and Northern Ireland. Operation covers:— The extraction and manipulation of customer specific data, generated from front line operational processing systems. — Printing of software application generated documents specifically in line with operational business rules i.e. customer notifications — Enveloping of printed outputs together with inclusions specified by the software application i.e. inserts, reply envelopes- Mail sorting of sealed envelopes and despatch preparation ready for collection by one or more postal carriers (postal channels are out of scope of this contractual arrangement and covered under the Mail and Office Services contract). — A small percentage of insert printing primarily for customers living in Northern Ireland. What we are looking for:- The robust delivery of a disaggregated future Print contract, which is flexible enough to accommodate Transformational changes to the current DWP Print Service. Transformation is required as a result of the desire to move towards electronic outputs, standardise file output types, innovate process and develop a true commodity based service with a reduction in bespoke DWP processing elements.- To focus on business continuity as a priority during the transition period and beyond, maintaining robust accurate outputs whilst safeguarding customer data. — A demonstration of the flexibility to accommodate increases in output volumes during the peak Welfare Reform migration and take on period. — To accommodate outcome from a review the long term Print Centre estates position with regard to future proofing accommodation as we move into a more digital DWP era and reduce the requirement for hard copy outputs. — To seek to further modernise the current Print service by taking advantage of latest technological advances, moving away from aspects of organically grown processes into common market standards, readily transportable at the end of the new contract term. — To implement a reduction in the current Print disaster recovery service in line with specified DWP requirements and operational priorities. — To provide value for money pricing which in turn will contribute to DWP efficiency targets. Exact specification included in the Invitation to Tender suite of documentation. DWP also reserves the right to undertake E-auction in any procurement, should we decided this is applicable. This contract will be available for use by the following contracting bodies: — The use of the Department for Work and Pensions (DWP), its Executive Agencies and those Non-Departmental Public Bodies (NDPBs) sponsored by DWP. Further information including a list of such Agencies and Public Bodies can be viewed by selecting ‘About DWP' on the Departmental website at www.dwp.gov.uk andNorthern Ireland Department for Social Development (DSD) ‘DSD’The Department for Social Development acting for and on behalf of the Social Security Agency (Northern Ireland). Further information on this department can be viewed at: www.dsdni.gov.ukand Any Other Government Department or Executive Agency wishing to use this contract to meet their respective service requirements. Further information on the full list can be viewed at: Public Sector Classification Guide http://www.ons.gov.uk/ons/search/index.html?pageSize=50&sortBy=none&sortDirection=none&newquery=Public+Sector+Classification+Guide