DWP Print Services

Descriptions

Plans are in place to run a competition which will cover all aspects of transactional bulk print, managed print and digital solutions. with the intention to have the service commence in April 2021. Additionally at a future date the successful service provider may be required to provide reprographic services. Current operational requirements include (but not limited to): - Receipt and printing of software application generated documents specifically in line with operational business rules e.g. DWP customer notifications and internal reports; - Core print services - including: forms, leaflets, claim packs, envelopes and parliamentary papers; - Enclosing of printed outputs together with inclusions specified by the software application e.g. inserts and reply envelopes; - Mailsorting of sealed envelopes and dispatch preparation ready for collection by one or more postal carriers (postal channels are out with the scope of this contractual arrangement - postal licenses are owned by the Department); - Provision the print requirements which include but are not limited to digital, lithographic and screen printing; - Provide print on demand just in time service; - Proactive management of storage & distribution requirements; - Support the digitisation agenda, the new contract must accommodate DWP customer communications sent via a variety of media utilising both hard copy and digital; - Work closely with the Department to help shape future communication mediums; - Provide innovation and value for money as well as sustainable and socially responsible solutions; - Produce personalised products - including: name badges, date stamps, business cards and local marketing products; - Undertake secure print production and/or storage - including: identity cards, travel warrants and other denoted 'items of value'; - Printing of alternative formats - including: British sign language video, audio and braille; - Deliver direct mail - including: data processing, laser, enclosing and consigning to various postal providers; - Fulfilment and distribution - storage, pick/pack, despatch and stock management; - Provide secure, web-based storage solution for the Department's product artwork, design and information assets; - Provide a Web-to-print online portal allowing the Department's staff to tailor artwork within pre-defined templates; - Provide an online solution for the Department's staff to commission documents in alternative formats; The majority of transactional bulk print files will be generated in a print ready file format, however, there may be some residual extraction and manipulation of customer specific data, generated from front line operational processing systems.Further details of the requirement will be provided in due course in any future notice or competition documentation.