Eastend Homes - Managed IT Hosting and Support Service - Preliminary Market Consultation

Descriptions

EastendHomes is looking to replace its expiring contract which includes the hosting, management and support of all core and end-user IT infrastructure including desktop applications such as Microsoft Office 365. This Preliminary Market Consultation is designed to assess the services available and suppliers who can provide these. This will inform the tender process and the specification of services, infrastructure and other items which will comprise the tender requirements. This Preliminary Market Consultation is for EastendHomes information gathering purposes only and does not form part of any formal Tender procedure. The primary objectives of this are to: Discuss the current Managed Service provision Determine market capacity and drivers Establish potential Bidder interest in the new contract Discuss solution, service and technology options Determine how suppliers can help to drive EastendHomes' IT Strategy throughout the contract term to ensure that the IT service is appropriately architected, maintained and supported to align with current and upcoming technologies which are proven, stable, affordable and relevant to an organisation of EastendHomes size and complexity Discuss the opportunities for moving services to private and/or public cloud configurations Explore the potential for innovation and added value Consider SLA options Establish key cost drivers, current cost bases, pricing model options and estimated delivery times and budgets Establish a fit for purpose service specification