Electronic Point of Sale Replacement at Cadw Sites

Descriptions

Cadw is the Welsh Government’s historic environment service, working for a well protected and accessible historic environment for Wales. Cadw has responsibility for the staffing and commercial operation of 26 monuments around Wales. Each of these sites has some form of admission ticket sales with approximately 1.7m transactions per annum together with retail gift sales to the value of £4.5m per annum. Cadw is looking to procure a modern state-of-the art e-Commerce solution (to include hardware and software) which comprises an Electronic Point of Sale (EPoS) solution and on-line trading capability that is flexible, scalable and robust. The solution must also be capable of integrating to other on-line trading opportunities in the future.Preferably web based, the solution must be accessible remotely for administrative purposes and be capable of supporting [both real-time and off-line modes,] a number of fixed EPoS terminals across the existing 26 sites, several mobile EPOS terminals at remote locations throughout Wales and an HQ control unit in an efficient and effective manner. The requirements are likely to consist of touch screen tills with cash drawers, barcode readers, printers, cash and credit card handling devices, and hand held terminals. Cadw HQ will perform the back office activities such as stock ordering and data/system maintenance. The system must provide comprehensive management information capability in terms of, but not limited to, suppliers, stock management, sales analysis, income, etc. across sites both individually and collectively. Sales and transactions must be capable of being integrated / transferrable to a SAP finance system in an automated manner. The costs must be for the total solution (whether this relates to hosted, purchase, lease, rental or a combination thereof) throughout the term of the contract including hardware, software, licenses, implementation, training, data migration, software updates and on-site support and maintenance (including hardware repair/replacement) across all sites.Expressions of interest are sought from providers who have a proven track record in working with heritage/visitors attractions.Contract will be initially for 3 years with the possibility of annual extensions for a further 2 years.