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Enhancement to current telephone system
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Descriptions
BackgroundBackground information on the work Social Care Wales can be found on our website https://socialcare.wales/about.Over the next few years there will be an increase in the number of customers who will be contacting us to support them in their ....See More
Timeline
Published Date :
Deadline :
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Tender Regions
CPV Codes
48510000 - Communication software package
72261000 - Software support services
32551400 - Telephone network
79511000 - Telephone operator services
72212517 - IT software development services
48517000 - IT software package
72268000 - Software supply services
72230000 - Custom software development services
Keywords
PSTN
telecom network
voice network
software sales
call routing
telephony relay
SLA management
PBX handling
text/voice/chat platform
platform module coding
integration adapters
user inquiry handling
software troubleshooting
IT service desk software
telephony operator
call transfer services
patch management utility
IT application supply
IT workflow engine
enterprise IT toolset
telephone network
network management suite
presence status manager
real-time alert system
server-side logic design
IT asset inventory
software distribution
IT toolchain development
internal messaging hub
phone infrastructure
operator-managed calls
instant messaging client
licensed software supply
off-the-shelf software
system utilities bundle
switchboard operations
API gateway creation
domain-specific coding
phone shift operations
software licensing
notification dispatcher
bug ticket processing
message encryption client
system architecture modules
manual telephone assistance
communication history tool
industry-aligned solution delivery
packaged software delivery
license management support
version patching services
telephone operator services
custom interface building
requirement-driven development
specialized backend logic
commercial software solutions
long-term software upkeep
infrastructure monitoring platform
enterprise IT module programming
end-user feature customization
enterprise software provision
backend scalability support
vertical application programming
feature request coordination
systems automation package
digital software products
backend service development
bespoke application design
unified communications tool
microservices implementation
configuration deployment tool
threaded conversation interface
tailored software solution creation
Workflows
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Details
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Buyer Information
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