Escalation Management Tool - 3 Months

Descriptions

The Escalation Management Solution (EMS+) is a tool developed by the MLCSU Regional Capacity Management Team (RCMT). The tool provides an 'at a glance' geographical presentation of escalation status across ICS's to measure pressures at strategic, tactical and operational levels, and effectively co-ordinate patient flow. Updated at a minimum of twice daily by each service provider, EMS+ delivers a detailed and accurate description of the level of pressure in all organisations delivering urgent care services to create a whole system picture, along with bed availability reporting on Care Homes, Community Services, Social Care and Mental Health on a daily basis. Real time decision-making is made possible using live data flows of information from A&E departments and the ambulance services. Armed with the relevant data, senior managers and directors are able to make informed decisions that can result in a more efficient use of resources and, ultimately, better care for patients. The tool is accessible 24/7 through an intuitive web portal and mobile app. MLCSU are committed to developing a new escalation management tool, to provide a more sophisticated tool for our ICS partners, by building on the existing functionality MLCSU are seeking to work in partnership with a supplier to deliver a new tool focussing on supporting end to end patient flow whilst optimising live data flows to enable real-time visualisation of activity and thus enabling evidence-based decision making. To express interest and participate in the tender, please register and apply via Atamis e-sourcing portal https://health-family.force.com/s/Welcome