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Facilities Management Services
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Descriptions
The NHS Business Services Authority (NHSBSA) is a Special Health Authority and an Arm’s Length Body of the Department of Health and Social Care. We provide a range of critical central services to NHS organisations (our ‘clients’), NHS contractors, health bodies, patients and the public (our ‘customers’). The NHSBSA has a geographically dispersed but strategically aligned property portfolio that supports a range of operational services. • Estate Profile: NHSBSA operates across 7 properties located in: o Newcastle upon Tyne o Blackpool o Wakefield o Bolton, and o Eastbourne o The estate includes 6 office buildings and 1 logistics facility • Operational Metrics (subject to data confirmation): o 22,200 m² total floor area o c.1,500 desk capacity o c.3,500 WTE contracted staff across sites • FM Delivery Model: o NHSBSA currently operates a Total Facilities Management (TFM) model, procured through a Crown Commercial Service (CCS) framework o The contract is: 5 years in length, expiring March 2027 With options to extend to March 2029 and March 2031 Contract value of circa £4.56 million per annum (based on 25/26) Supporting a capital project pipeline of c.£5 million to 2027 • Governance and Assurance: NHSBSA has established a mature and capable Intelligent Client Function, compliant with the Government Functional Standard GovS 004: Property. The function focuses on: o Strategic alignment with corporate and DHSC priorities o Compliance assurance and statutory obligations o Stakeholder engagement across business areas o Data-driven asset management and performance monitoring o FM commissioning, specification, and contract management Description of the Procurement At this stage we are seeking high-level input to enable us to assess the market and to inform any future procurement strategy for facilities management services, reactive and capital works to ensure compliance with The Procurement Act 2023 and/or the Public Contracts Regulations 2015 as the case may be. Interested parties must register an interest in this RFI via https://health-family.force.com/s/Welcome (search opportunities using system reference C361788). Suppliers can register from 19th May 2025 and the RFI documents will be made available by 29th May 2025. Registration for the event will close on 19th June 2025 at 13:00 BST. As part of our pre-tender market engagement process for the provision of Facilities Management Services, registered suppliers are invited to attend a Supplier Briefing Session which will consist of a presentation via Microsoft Teams which will be held on 23rd June 2025. Supplier’s may also request an optional 1-2-1 session on 23rd June 2025. Written RFI responses are requested by no later than Monday 7th July 2025. The NHS Business Services Authority (NHSBSA) invites all interested economic operators to participate in an RFI and a Supplier Webinar, followed by a number of 121 sessions in addition to a number of questions following the presentation, Please note at this stage a route to market has not yet been determined or the decision whether to extend the current contract. Should the outcome of this engagement session identify that a procurement is required and that the best value route to market is via a Framework Agreement then any subsequent invitation to tender and notices will be restricted to those appointed to the framework agreement and may be governed by the Procurement Regulations 2015. Additional Information Suppliers should note that this RFI and Preliminary Market Engagement is a market research exercise only and it is not an invitation to tender, an invitation to offer an agreement or a guarantee there will be a future procurement exercise. Participation in this RFI is limited to suppliers that meet the definition of “economic operator” under the Public Contracts Regulations 2015. “Economic operator” means any person, or public entity, or group of such persons and entities, including any temporary association of undertakings, that offers the execution of works or a work, the supply of products or the provision of services on the market. Where a participant does not meet this criteria they will not be able to attend the Supplier Briefing Session and may therefore be removed from the RFI The Supplier Webinar will start with an Open Forum Presentation that will be delivered by key members of the Project Team. Individual supplier 1-2-1 sessions will take the format of questions and answers with suppliers being able to ask any questions relating to the NHSBSA’s requirements, the previously delivered presentation and the potential procurement process. Disclaimers: (1) No competitive advantage will be gained by the suppliers engaging with the NHSBSA at this early stage and NHSBSA will ensure equal treatment of all interested parties at all times. We will make the outputs of the day available to those Suppliers who are unable to attend. (2) NHSBSA does not bind itself, by conducting this Supplier Webinar exercise, to commence any procurement procedure or award any contract, and will not in any event be responsible for any costs incurred by invitees in attending and/or preparing for the presentation and individual supplier meeting referred to above. (3) Confidentiality of information which is clearly marked or identified as being confidential and which is reasonably viewed by NHSBSA as confidential will be observed, but NHSBSA does not accept any blanket claims of confidentiality.
Timeline
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Tender Regions
CPV Codes
55300000 - Restaurant and food-serving services
70210000 - Residential property renting or leasing services
65500000 - Meter reading service
79710000 - Security services
70330000 - Property management services of real estate on a fee or contract basis
64100000 - Post and courier services
42122000 - Pumps
90600000 - Cleaning and sanitation services in urban or rural areas, and related services
51000000 - Installation services (except software)
60120000 - Taxi services
34990000 - Control, safety,signalling and light equipment
50000000 - Repair and maintenance services
55900000 - Retail trade services
48421000 - Facilities management software package
42113390 - Fuel-gas systems
55500000 - Canteen and catering services
79993000 - Building and facilities management services
90700000 - Environmental services
90500000 - Refuse and waste related services
45000000 - Construction work
80500000 - Training services
71314000 - Energy and related services
35000000 - Security, fire-fighting, police and defence equipment
71000000 - Architectural, construction, engineering and inspection services
79993100 - Facilities management services
63700000 - Support services for land, water and air transport
Keywords
waste operations
defence hardware
furniture
HVAC oversight
skills workshops
asset management
mobile patrol
utility metering
housing rental
flat leasing
on-site assembly
facility design
public works
asset security
vacuum pump
energy services
space planning
static guarding
green services
power services
police equipment
building sites
structural work
mechanical pump
urban sanitation
city taxi hire
rotary pump
industrial pump
renovation work
office equipment
technical design
safety equipment
municipal waste
eco-consulting
premises upkeep
home furnishings
utility services
centrifugal pump
surveying
dwelling lease
waste pick-up
site management
refuse handling
public hygiene
waste services
turbine gas feed
process pump
pump system
mass meal supply
meter based transport
water meter services
taxi fleet service
postal courier provision
building maintenance
site construction
security coordination
licensed taxi operations
inspection checklist app
recycling logistics
corporate security
on-site sales operations
dine-in food offering
law enforcement gear
real estate operations
interior fittings
transit coordination
fluid transfer pumps
gas piping module
corporate training
professional training
realty administration
combustion fuel gas unit
onsite repair support
maintenance scheduling
taxi ride service
billing data collection
property protection
point-of-sale service
maintenance cost tracker
property management
facility management
electricity meter checks
planning consultancy
building administration
signalling equipment
locality sanitation
hardware commissioning
technical skill training
retail outlet management
workforce education
natural resource care
in-house food service
cleaning supplies
military equipment
building access log
fire fighting gear
room booking manager
ecosystem monitoring
guarding services
plated meal service
security services
gas manifold system
environmental cleaning
energy consultancy
urban taxi dispatch
utility usage monitoring
energy efficiency
pollution control
home tenancy services
retail commerce services
cleaning coordination
power systems services
estate administration
equipment servicing
defense equipment
liquid pumping unit
travel logistics aid
gas meter reading
household products
vocational instruction
sanitary fittings
traffic safety gear
building engineering
facility operation
on demand cab provision
ecological assessment
eatery meal provision
property supervision
service contracts
store retail provision
refuse system management
gas metering assembly
gas fuel supply system
safety signal systems
pumping equipment
facilities management
fuel gas regulator
firefighting apparatus
mobile catering support
smart meter services
environmental management
equipment alignment
courier logistics chain
traffic control systems
endorsed waste solutions
control equipment
inventory sales support
infrastructure projects
passenger fare service
habitat restoration
troubleshooting visit
residential leasing
domestic appliances
rural cleaning services
calibration service
construction work
janitorial oversight
structural engineering
turbine fuel-gas system
equipment repair service
tenant property rental
premises security
infrastructure security
social welfare provision
utility management
construction services
civil engineering
control panel setup
mechanical anchor setup
mode-transit assistance
energy systems support
express mail forwarding
construction consultancy
community area cleaning
shop service operations
on-site meter reading
canteen meal service
public area maintenance
customer usage tracking
non-lighting appliances
fixture installation
food service provision
security hardware
security equipment
sustainability services
non-software integration
personal care services
environmental protection
building construction
food delivery catering
employee development
event meal catering
home rental services
architectural services
repair diagnostics
learning course delivery
emergency repair team
lighting equipment
garbage treatment
inspection services
zone disinfection
house lease services
private hire taxi
service ticket management
external catering provision
structural bracket installation
commissioned property services
time-critical delivery service
maintenance request portal
large-scale meal operations
asset relocation software
parcel and letter delivery
logistics assistance service
casual dining arrangement
customer delivery solutions
waste program consultancy
metered journey provision
restaurant dining service
same-day courier dispatch
maintenance contract service
transport support operations
infrastructure maintenance
residential estate leasing
table dining establishment
company canteen operation
control lighting instruments
piping system installation
control safety signalling and light equipment
apartment rental management
letter and package transport
facility condition monitoring
institutional dining provision
job competency development
sustainable energy solutions
fuel gas distribution parts
signalling and light fixtures
turbine gas control system
component replacement service
transport consulting service
energy infrastructure support
restaurant catering service
workorder automation tool
lighting fixture mounting
realty facility management
public engagement programs
service schedule planning
building services coordination
transport system facilitation
point-to-point mail delivery
restaurant hospitality operations
merchandise transaction facilitation
industrial waste services
capacity building programs
property caretaker services
transport operational support
consumption data collection
culinary service operations
customer retail interfaces
contract property oversight
preventive maintenance scheduler
preventive maintenance program
travel infrastructure service
community support services
asset management services
movement infrastructure support
postal courier operations
security officer deployment
civic sanitation programmes
brick and mortar sales support
contracted estate management
Tender Lot Details & Award Criteria
1 Tender Lots
Workflows
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