Awarded
Finance Management System Support - AWARD
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Descriptions
Abri are seeking a contractor who can provide a full level of support for the current Finance Management Solution used within Abri (currently Open Accounts), Abri require this supplier to provide a solution that can meet the following key elements. • Full reactive maintenance service for Open Accounts and Ebis, enabling the logging of issues/defects and providing resolutions through an excellent responsive approach. • Carry out a full , thorough systems healthcheck across Open Accounts and Ebis , to review current use of the product and advise on any changes to achieve optimal utilisation of functionality. • Engage in a routine cycle of review of system use advising on new functionality & system development. • Support the business with the implementation of all regular upgrades and patch fixes. • Support the business with the expansion of the software, implementation of new functionality and/or complimentary solutions. • Provide access to a user environment where the business can interact on best practice and system use. • Provide regular updates, fully supported by metrics, on quality of service delivery.
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Keywords
IT consulting
web services
network support
cloud services
IT systems
IT outsourcing
software development
cybersecurity support
application maintenance
digital solutions
help desk services
enterprise software
digital transformation
technical support
application software
system integration
software customization
packaged applications
IT infrastructure management
software package and information systems
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