Financial Inclusion Programme

Descriptions

Delivery of a financial inclusion service to c5000 Orbit residents as part of Orbit's Better Days Programme.r r We are seeking to partner with a single organisation or consortium of providers with single lead provider to deliver a money advice and income maximisation service to cover our three regions of the midlands, east and south-east of England.r r Case work is expected to help navigate and guide the customer through a full journey of dealing with urgent issues, developing and maintaining a budget, maximising their incomes and helping to reduce their expenditure.r r Area of focus:r 1. Money / debt advice with income maximizationr 2. Welfare benefits advice and take-up workr 3. Telephone and online channelsr 4. Face to face services including home visits for customers with additional support needsr r Other services out of scope, but also part of the Better Days programme for referral purposes include energy advice, hardship grants, wellbeing support, community events, communications campaigns and skills-based training.r r Orbit are running this procurement exercise through the housing e-procurement portal "ProContract". Interested suppliers should register/log-in to the portal to view the tender documents and submit their response. Any project related queries should be sent via the messaging function on the portal.r r The contract will commence April 2024 for a period of 2 years with an option to extend for a further 1 year.