Awarded
FLEX AI Omni Channel Citizen Services Platform
Descriptions
Call-off from CCS Framework Agreement G-Cloud 12 (RM1557.12) Cloud service for the provision of a customer services bot which uses AI technology to automate the identification and processing of inbound emails, ingests collected information into a CRM application and applies process automation and auto routing within the CRM application to remove manual processing and reduce the administrative burden, whilst applying machine learning to the bot to ensure it develops and evolves intelligently in lines with the needs of the user.
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CPV Codes
48100000 - Industry specific software package
72260000 - Software-related services
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Possible Competitors
1 Possible Competitors
