For the provision of a remote Benefits handling service on a call off basis.

Descriptions

Tenders are invited for the supply of services in respect of the remote processing and handling of a range of Benefits work processing packages.The contract will be on a call off basis. Please note: the Council does not guarantee any minimum volume of work through this contract and work will be called off as and if required.The Council requires a flexible arrangement to enable the allocation of a number of work packages on a call off basis at times of peak demand. This will consist of a range of work packages consistent with the day to day workload for a busy Benefits division of a unitary Local Authority. More specifically:— Housing & Council Tax Benefit and Council Tax Local Support Scheme. Processing, from start to completion, a wide range of new claims, changes, more specialist work and handling general written correspondence. This will also include Free School Meals claim administration.The initial contract period is 12 months; the contract is estimated to commence 1.4.2014 and expire 31.3.2015.There will be an option to extend the contract for two further years, in annual increments, subject to funding, satisfactory performance, business needs and agreement by both parties. Maximum contract period is three years.