Closed
Free-Flow Charging Package C: Non-UK Enforcement Services
Descriptions
National Highways is the government company charged with operating, maintaining and improving motorways and major (trunk) roads in England. National Highways’ road network totals around 4 300 miles and is commonly known as the strategic road network., The Dartford-Thurrock River Crossing is a critical part of the strategic road network in the South East of England. It spans the River Thames between Dartford and Thurrock, approximately 16 miles east of central London, and forms a trunk road link (the A282 Trunk Road) that connects the M25 London Orbital motorway either side of the Thames to create a complete strategic road network around London., National Highways is procuring (as a procurement agent on behalf of the Secretary of State for Transport, as described in the National Highways framework document Annex C paragraph 2) a second generation free-flow charging service solution for the existing Dartford-Thurrock River Crossing road user charging scheme. A road user charge has been collected at this crossing since 2003 to manage the high demand for its use., National Highways’ second generation free-flow charging service solution will be contracted through 3 main packages, each under a separate contract notice. This contract notice is for Non-UK Enforcement Services (Package C) as part of the overall free-flow charging service solution. , The other proposed elements of the free-flow charging solution are Road User Charging Services (Package A) and UK Enforcement Services (Package B). Package A and B were subject to separate contract notices and separate procurement exercises and contracts were awarded in April 2021., The contract will cover the management of enforcement activities where the person liable resides outside of the United Kingdom, including penalty charge notice payment processing, website provision and merchant acquirer services., The Package C contract will deliver the implementation of a new solution and transition of existing data within 7 months of the contract commencement date, anticipated to be April 2022., Key elements of the service will include the provision of revenue protection services covering the enforcement lifecycle, including:, • handling penalty charge records for contravention candidates and identifying the persons liable,, • issuing and recovering penalty charge notices,, • managing and supporting the full scope of representations and appeals in the enforcement lifecycle, and, • interfacing with debt registration organisations., The service will also comprise of payment processing, in addition to financial reconciliation, banking, a payment gateway, and accounting services related to the road user charging scheme., The service will also require the provision of a customer support offering, utilising a suite of contact channels for managing communications (e.g. enquiries, complaints, Freedom of Information requests)., In addition, the service provider will be required to output management information to a new National Highways data platform (currently in development).
Timeline
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Tender Regions
CPV Codes
48000000 - Software package and information systems
34980000 - Transport tickets
72000000 - IT services: consulting, software development, Internet and support
79941000 - Toll-collection services
98351110 - Parking enforcement services
79342300 - Customer services
63712311 - Bridge toll services
79940000 - Collection agency services
63712210 - Highway toll services
63712321 - Tunnel toll services
Keywords
transport tickets
travel tickets
fare tickets
ticket media
electronic tickets
transport fare media
ticketing systems
transit tickets
reservation tickets
software package and information systems
application software
IT systems
enterprise software
packaged applications
digital solutions
toll plaza operation
motorway toll collection
electronic tolling service
highway fee management
toll station operation
roadway toll processing
expressway toll administration
toll revenue control
pay-as-you-go tolling
automated toll enforcement
bridge toll collection
span crossing fee service
bridge toll booth operation
toll bridge management
crossing fee administration
bridge toll plaza management
automated bridge tolling
toll bridge revenue control
bridge payment processing
bridge toll system operation
tunnel toll collection
subterranean toll booth operation
tunnel crossing fee service
toll tunnel management
tunnel revenue collection
bore fee processing
paid tunnel passage
automated tunnel tolling
tunnel toll plaza operation
toll lane control
IT consulting
software development
web services
network support
system integration
IT infrastructure management
digital transformation
cloud services
cybersecurity support
application maintenance
helpdesk services
technical support
software customization
IT outsourcing
customer services
client support
consumer assistance
service desk
customer interaction
service experience management
client relations
after-sales support
customer care
collection agency services
debt collection
receivables management
credit recovery
collection letters
debt tracing
delinquent account collection
toll collection services
road toll operations
electronic toll management
toll plaza services
toll transaction processing
user charge collection
street parking control
wheel-clamping operations
unpaid ticket issuance
municipal parking ordinance enforcement
meter violation patrols
zone restriction monitoring
parking citation management
tow-away coordination
curbside regulation checks
enforcement signage compliance
Tender Lot Details
2 Tender Lots
Workflows
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Possible Competitors
1 Possible Competitors
