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FSA515 Employee Assistance Programme for the Food Standards Agency
Descriptions
The Food Standards Agency (FSA) is a non-ministerial government department governed by a Board appointed to act in the public interest, with the task of protecting consumers in relation to food. It is a UK-wide body with offices in London, Cardiff, Belfast and York. Delivering the 'Food We Can Trust' strategy between 2015 and 2020 is reliant on the outputs delivered by FSA staff across a number of locations including FSA offices, approved premises, working from home and through other flexible arrangements. To enable FSA staff to make their best contribution to delivering our strategy and objectives it is essential we provide a safe and healthy working environment for all and we also support staff wellbeing to ensure we are the best organisation we can be. The aims are provision of an Employee Assistance Programme to support and improve the performance of the Agency's workforce.
Timeline
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Tender Regions
CPV Codes
79512000 - Call centre
79511000 - Telephone operator services
Keywords
telephone operator services
switchboard operations
call routing
telephony operator
PBX handling
manual telephone assistance
operator-managed calls
telephony relay
call transfer services
phone shift operations
call centre services
contact centre operations
inbound/outbound calls
customer contact management
call handling services
multi-channel support
telemarketing operations
helpdesk call centre
call queue management
CRM calls
Tender Lot Details
2 Tender Lots
Workflows
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Possible Competitors
1 Possible Competitors
