Awarded

Further Competition under CCS Framework RM1498 Lot 5 for Contact Centre System Replacement

Descriptions

Contract to replace the current contact centre infrastructure including: ?Web (Knowledge Management System & Co Browsing). ?Speech Analytics. ?Speech Dial. ?IVR. ?Replacement of all current Call Pilot functionality ?Work Force Management (Support and maintenance).

Timeline

Published Date :

20th Oct 2016 8 years ago

Deadline :

11th Jan 2016 9 years ago

Tender Awarded :

1 Supplier

Awarded date :

9th May 2016

Contract Start :

1st Jun 2016

Contract End :

31st May 2019

Tender Regions

North West

CPV Codes

32500000 - Telecommunications equipment and supplies

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Workflows

Status :

Awarded

Assign to :

Tender Progress :

Details

Notice Type :

Open opportunity

Tender Identifier :

IT-378-246-T: 2024 - 001

TenderBase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Region :

North Region

Attachments :

020044-2024.pdf

Buyer Information

Name :

The City of Liverpool College

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Designation :

Chief Executive Officer

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors