Awarded
Further Support for Accessible Tourism
Descriptions
Birmingham City Council would like to support the continued development of accessibility within Birmingham's visitor economy. To deliver this there is a requirement for an accessible tourism specialist with extensive experience of working with different types of visitor economy businesses. Birmingham's Visitor Destination Plan identified that there is a real opportunity for the city's visitor economy to improve accessibility, provide an inclusive welcome and tap into a new and potentially loyal customer base. The Support for Accessible Tourism workstream seeks to improve understanding, practises and customer service amongst businesses to ensure that customers with accessibility needs are welcomed and valued, whether they are residents, tourists or parents who require changing facilities. The Council developed an online 'Accessible Tourism Hub' featuring training webinars, information guides and toolkits to support visitor economy businesses in becoming more accessible. Launched in March 2023, the hub was welcomed by the sector but uptake has been slow with employers facing competing pressures such as the cost of living crisis, rising energy costs and an unstable labour market. The project will also work with accessibility champions to create short-form social media videos aimed at the traditionally time-poor hospitality sector by demonstrating how small changes can make a significant difference to customers with access requirements. A product audit found that the websites of around 90% of Birmingham's restaurants and cafes had no information at all on accessibility, and some of those that did only addressed wheelchair users, ignoring the 80% of disabled people with hidden impairments. The contract will be for the period commencing May 2024 and concluding on 31st January 2025. The Council will be using its free to use e-tendering system (in-tend) for the administration of this procurement process and potential suppliers must register with the system to be able to express an interest. If you wish to express an interest in this opportunity, please click on the following link to access https://in-tendhost.co.uk/birminghamcc/ and submit your details to register. You will then be able to log on which will enable you to download all relevant quotation documentation. If you are unable to register with In-tend or have any questions or problems on how to use this web site please email us at: cps@birmingham.gov.uk Your completed tender submission should be returned by noon on 17th April 2024 via the 'in-tend' system https://in-tendhost.co.uk/birminghamcc.
Timeline
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Tender Regions
CPV Codes
80521000 - Training programme services
79400000 - Business and management consultancy and related services
73200000 - Research and development consultancy services
73210000 - Research consultancy services
79410000 - Business and management consultancy services
73220000 - Development consultancy services
80510000 - Specialist training services
79416200 - Public relations consultancy services
79411100 - Business-development consultancy services
80522000 - Training seminars
79413000 - Marketing management consultancy services
75125000 - Administrative services related to tourism affairs
79415200 - Design consultancy services
79341200 - Advertising management services
72221000 - Business analysis consultancy services
73000000 - Research and development services and related consultancy services
80500000 - Training services
72224000 - Project management consultancy services
63516000 - Travel management services
79411000 - General management consultancy services
Keywords
corporate travel coordination
business trip management
travel policy administration
executive travel planning
booking platform integration
expense tracking service
group travel oversight
travel vendor negotiation
central travel control
travel cost optimization
business process modeling
requirements gathering
cost-benefit analysis
stakeholder workshops
business requirement specification
workflow improvement
business case development
KPI definition
functional analysis
impact assessment
project governance design
PMO setup
stakeholder management planning
schedule optimization
risk management consulting
resource allocation planning
budget planning
critical path analysis
project health assessment
performance monitoring
R&D services
innovation consultancy
feasibility studies
technology development
scientific advisory
experimental design
product innovation
applied research
industrial consultancy
development support
R&D planning
innovation strategy
project roadmap
funding advisory
commercialization consulting
technology trend analysis
proposal development
policy advisory
market relevance study
development oversight
scientific consulting
academic research advice
evaluation support
proposal refinement
expert review
methodology guidance
field research advisory
data analysis consulting
study design review
research planning
technical development advice
innovation process guidance
production optimization
prototype consulting
engineering strategy
lifecycle analysis
process development planning
industrial growth strategy
design refinement
tech transformation consulting
tourism permit processing
visitor visa facilitation
cultural heritage coordination
tourism data management
destination oversight
travel agent registration
tourism policy implementation
visitor registry administration
tour licensing support
tourism infrastructure liaison
advertising management
ad campaign oversight
media buying management
campaign execution support
ad account management
budget management
campaign logistics
business consultancy
management advisory
organizational strategy
corporate consulting
management services
process optimization
operational improvement
professional consulting services
management consultancy
business advisory services
corporate strategy consulting
executive coaching
organizational development
management support
consultancy engagement
business performance consultancy
general management consultancy
strategic management advice
leadership advisory
executive consulting
business strategy support
top-level consultancy
management process review
corporate governance advisory
business development consultancy
enterprise growth advice
commercial expansion support
business scaling consultancy
market entry strategy
startup development counsel
business planning support
revenue growth strategies
investment readiness advice
partnership development services
marketing management consultancy
marketing strategy advice
brand positioning consulting
go-to-market planning
campaign planning consultancy
market segmentation analysis
product launch strategy
marketing optimization
digital marketing advisory
promotional planning support
design consultancy services
product design advice
industrial design consulting
aesthetic design support
UX/UI consultancy
design thinking facilitation
design concept advice
creative design services
prototype design consulting
design strategy support
public relations consultancy
PR advisory
reputation strategy guidance
stakeholder communications consulting
media strategy advice
communications planning consultancy
corporate messaging support
brand communications counsel
PR policy advice
strategic PR guidance
professional training
employee development
skills workshops
capacity building programs
vocational instruction
corporate training
workforce education
technical skill training
job competency development
learning course delivery
specialised instruction
expert training programs
niche skill development
industry‑specific training
accredited training services
advanced professional workshops
specialist certifications
sector‑focused education
technical mastery training
applied skills coaching
training program development
curriculum design
instructional planning
course structuring
skills training modules
learning path creation
training delivery services
program customization
educational content planning
structured learning programs
training workshops
professional seminars
skill development events
knowledge sharing sessions
subject-specific training
educational seminars
expert-led instruction
seminar coordination
workforce seminars
training lectures
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
