Awarded
Further Support for Accessible Tourism
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Descriptions
Birmingham City Council would like to support the continued development of accessibility within Birmingham's visitor economy. To deliver this there is a requirement for an accessible tourism specialist with extensive experience of working with different types of visitor economy businesses. Birmingham's Visitor Destination Plan identified that there is a real opportunity for the city's visitor economy to improve accessibility, provide an inclusive welcome and tap into a new and potentially loyal customer base. The Support for Accessible Tourism workstream seeks to improve understanding, practises and customer service amongst businesses to ensure that customers with accessibility needs are welcomed and valued, whether they are residents, tourists or parents who require changing facilities. The Council developed an online 'Accessible Tourism Hub' featuring training webinars, information guides and toolkits to support visitor economy businesses in becoming more accessible. Launched in March 2023, the hub was welcomed by the sector but uptake has been slow with employers facing competing pressures such as the cost of living crisis, rising energy costs and an unstable labour market. The project will also work with accessibility champions to create short-form social media videos aimed at the traditionally time-poor hospitality sector by demonstrating how small changes can make a significant difference to customers with access requirements. A product audit found that the websites of around 90% of Birmingham's restaurants and cafes had no information at all on accessibility, and some of those that did only addressed wheelchair users, ignoring the 80% of disabled people with hidden impairments. The contract will be for the period commencing May 2024 and concluding on 31st January 2025. The Council will be using its free to use e-tendering system (in-tend) for the administration of this procurement process and potential suppliers must register with the system to be able to express an interest. If you wish to express an interest in this opportunity, please click on the following link to access https://in-tendhost.co.uk/birminghamcc/ and submit your details to register. You will then be able to log on which will enable you to download all relevant quotation documentation. If you are unable to register with In-tend or have any questions or problems on how to use this web site please email us at: cps@birmingham.gov.uk Your completed tender submission should be returned by noon on 17th April 2024 via the 'in-tend' system https://in-tendhost.co.uk/birminghamcc.
Timeline
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Tender Regions
CPV Codes
80521000 - Training programme services
79400000 - Business and management consultancy and related services
73200000 - Research and development consultancy services
73210000 - Research consultancy services
79410000 - Business and management consultancy services
73220000 - Development consultancy services
80510000 - Specialist training services
79416200 - Public relations consultancy services
79411100 - Business-development consultancy services
80522000 - Training seminars
79413000 - Marketing management consultancy services
75125000 - Administrative services related to tourism affairs
79415200 - Design consultancy services
79341200 - Advertising management services
72221000 - Business analysis consultancy services
73000000 - Research and development services and related consultancy services
80500000 - Training services
72224000 - Project management consultancy services
63516000 - Travel management services
79411000 - General management consultancy services
Keywords
skills workshops
applied research
PR advisory
PR policy advice
expert review
project roadmap
PMO setup
R&D planning
KPI definition
funding advisory
budget planning
R&D services
policy advisory
travel cost optimization
feasibility studies
study design review
tour licensing support
ad account management
engineering strategy
training lectures
learning path creation
top-level consultancy
expense tracking service
executive consulting
field research advisory
campaign logistics
methodology guidance
workflow improvement
proposal development
experimental design
training workshops
scientific advisory
industrial consultancy
professional seminars
budget management
design strategy support
management advisory
UX/UI consultancy
curriculum design
leadership advisory
strategic PR guidance
specialised instruction
proposal refinement
corporate consulting
sector focused education
corporate training
central travel control
process optimization
applied skills coaching
design refinement
group travel oversight
marketing optimization
impact assessment
technology development
professional training
development oversight
business consultancy
critical path analysis
evaluation support
seminar coordination
innovation consultancy
stakeholder workshops
data analysis consulting
operational improvement
management services
performance monitoring
tourism data management
market entry strategy
business trip management
course structuring
organizational strategy
executive coaching
creative design services
workforce education
technical skill training
skills training modules
cost-benefit analysis
advertising management
development support
management consultancy
market relevance study
innovation strategy
lifecycle analysis
program customization
requirements gathering
research planning
product design advice
skill development events
scientific consulting
media strategy advice
ad campaign oversight
aesthetic design support
destination oversight
design concept advice
consultancy engagement
expert training programs
niche skill development
product innovation
functional analysis
prototype consulting
workforce seminars
employee development
expert-led instruction
instructional planning
product launch strategy
academic research advice
enterprise growth advice
learning course delivery
educational seminars
media buying management
go-to-market planning
production optimization
schedule optimization
management support
vocational instruction
travel vendor negotiation
travel policy administration
executive travel planning
professional consulting services
business performance consultancy
business development consultancy
business strategy support
startup development counsel
project health assessment
commercialization consulting
industrial design consulting
campaign planning consultancy
campaign execution support
training program development
technology trend analysis
corporate governance advisory
business scaling consultancy
business process modeling
educational content planning
tourism infrastructure liaison
tech transformation consulting
industry specific training
partnership development services
stakeholder communications consulting
marketing management consultancy
corporate messaging support
cultural heritage coordination
project governance design
innovation process guidance
management process review
digital marketing advisory
specialist certifications
job competency development
process development planning
business advisory services
design consultancy services
stakeholder management planning
advanced professional workshops
visitor visa facilitation
accredited training services
visitor registry administration
subject-specific training
travel agent registration
training delivery services
corporate travel coordination
strategic management advice
communications planning consultancy
corporate strategy consulting
business planning support
risk management consulting
technical development advice
general management consultancy
commercial expansion support
brand communications counsel
reputation strategy guidance
design thinking facilitation
capacity building programs
prototype design consulting
structured learning programs
booking platform integration
promotional planning support
investment readiness advice
revenue growth strategies
knowledge sharing sessions
tourism policy implementation
organizational development
marketing strategy advice
business requirement specification
tourism permit processing
industrial growth strategy
resource allocation planning
brand positioning consulting
technical mastery training
market segmentation analysis
business case development
public relations consultancy
Workflows
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