Future Debt Solution

Descriptions

DWP is procuring a Supplier to facilitate the development of a Debt Management System to meet DWP requirements using a current off the shelf platform to manage the recovery of debt and other monies owed to the Government. The work will include the Design, Configuration, Testing, support to Migration from the existing platform and Post Go Live Support. The Scope of the Service is to include:

• Software as a Service (SaaS) Debt management solution to meet DWP functional and non-functional requirements

• User friendly modern debt collection and management capabilities

• Flexible and business user configurable

• Hosted in the UK with 99.9% Availability

• Scalable to meet projected growth in accounts and users

• Innovative future roadmap

• Implementation of a SaaS debt management solution

• Design and configuration

• Integration to DWP architecture

• Migration of data from current solution

• Testing and assurance

• Training and knowledge transfer

• Supplier project management

• BAU support for a SaaS debt management solution

• Service desk

• System maintenance

• Performance monitoring

• Change management support

The geographical scope of the Future Debt Solution will be for Great Britain and Northern Ireland.

The Procurement process will consist of 5 stages detailed below with estimated dates:

• Stage 1 Request to Participate (RTP)- by early December 2025

• Stage 2 Invitation to Clarification (ITC) - February 2026

• Stage 3 Clarification Phase - late March to May 2026

• Stage 4 Best and Final Offer (BAFO) - early June 2026

• Stage 5 Evaluation and Moderation - June to July 2026

Conditions of Participation will be set out in the Tender Notice and bids will be assessed based on legal, financial capacity and technical ability.

DWP strongly advise that potential suppliers review the Conditions of Participation and the fundamental requirements carefully before compiling a full bid as failure to meet these requirements may result in your bid being excluded.

Tender Documents will be obtained via DWP's e-procurement system. DWP is moving to a new e-procurement system (Atamis) on the 5th of September 2025, for source to contract activities. This procurement will be managed via the Atamis system.

DWP will not be conducting any further Market Engagement in respect of this procurement, as DWP has recently conducted Market Engagement in respect of the services to be included in this procurement. This was completed and detailed in the previous notice above.

Any Conditions of Participation that DWP require will be added to the Tender Notice.