Gas Servicing Maintenance 2014-2017, Toryglen, Glasgow.

Descriptions

Thistle Housing Association Ltd. is a not for profit social housing provider and is a registered social landlord based in the south side of Glasgow.It is the Association's intention to enter into a contract with one contractor to deliver their Gas Servicing and Reactive Maintenance contract in Toryglen, Glasgow.The Contractor will be required to operate the Contract within the client's pre determined timescales:Emergency - attend within 4hrs, seven days a week and make safe and will normally be completed within 24 hours.Urgent – attend and complete within 24 hours of notification.Right to Repair – 1, 3 and 7 days as per legislationRoutine – attend and complete within 10 working days.Voids – Gas safety checks same day as reported, other works according to categoryIn addition to the above, the following requirements will apply to the Contract:-1) Contractor will be required to have regular liaison with senior management and site supervision to monitor and refine site practice and quality control.2) Contractor's senior management and site supervision to attend monthly contract progress meetings.3) Contractor to provide a comprehensive out of hours emergency provision, including all Client public holidays and Client office closures.4) Contractor to develop the most effective and efficient systems possible from reporting of repair to invoicing for the benefit of both the client and contractor taking account of the Client's requirements to be able to measure performance in terms of timescale, cost, tenant satisfaction and quality of each repair.5) The Contractor will be required to maintain an office and depot or offices and depots locally within or reasonably central to the area covered by the Contract, provide dedicated staff to deal with day to day operations of the Contract and employ predominantly directly employed labour to carry out the Works.6) The Contractor must provide a well-stocked van and also a stock of materials and parts to suit the Association's boiler, radiator, controllers, thermostats and heating installation types. The Contractor must be willing to provide details on supply chain arrangements and a procedure for searching for hard to procure boiler etc parts. This procedure to be in writing and approved by the Association.7) The Contractor must be able to comply with the requirements of the new RSL model complaints handling procedures developed by the Scottish Public Services Ombudsman.NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=286761The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at http://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspxSuppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.