Awarded

GB-Glasgow: IVR Review Services

Descriptions

The service will include drafting new scripts, incorporating IVR best practice to enhance the flow of calls through the IVR, supporting SLC's aim to positively encourage customers to self-serve, reduce unwanted abandons and ensure callers are routed to the correct advisor.

Timeline

Published Date :

13th Mar 2024 11 months ago

Deadline :

11th Mar 2024 11 months ago

Tender Awarded :

1 Supplier

Awarded date :

11th Mar 2024

Contract Start :

14th Mar 2024

Contract End :

13th Mar 2026

Tender Regions

Scotland

CPV Codes

72590000 - Computer-related professional services

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Workflows

Status :

Awarded

Assign to :

Tender Progress :

Details

Notice Type :

Open opportunity

Tender Identifier :

IT-378-246-T: 2024 - 001

TenderBase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Region :

North Region

Attachments :

020044-2024.pdf

Buyer Information

Name :

The City of Liverpool College

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Designation :

Chief Executive Officer

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors