GB-Walsall: Escalated IT Support

Descriptions

E-ACT are a successful and growing Multi-Academy Trust. This procurement is to provide an escalated support service for its Midlands region academies along with a range of other ad-hoc services. The contract is for 2 years with an option, at the Trusts discretion, of a further 1 year. The services and Academies are detailed below. The objective of the evaluation of details submitted in this document is to enable E-ACT to assess your company and our ability to do business with such an organisation based on our requirements to provide; •An Escalated Support Service; •An ICT installation service at Merritts Brook Academy following completion of a new build in September 2020; •An Ad-hoc ICT installation service across Academy estate as necessary; •An Ad-hoc on site resourcing service where necessary; •An Add-hoc technical and user training service. The Contract will run for a period of 2 years from September 1st 2019. The following academies are included in the service: