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GEANT Service Desk 2017.
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Descriptions
We aim to establish a contract with a single supplier of 1st line Service Desk function as part of theOperations Centre, for a maximum term of up to 4 years.The Service Desk (SD) provides a 24x7x365 service as the first point of contact for all new i ....see more
Timeline
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Tender Regions
CPV Codes
64216210 - Value-added information services
72253100 - Help-desk services
Keywords
enhanced info delivery
augmented data delivery
interactive info access
customer support panels
info merge platform
enriched info service
premium data analytics
live chat help modules
customized data service
call logging tools
data insight service
issue resolution scripting
help interface development
technical support channels
multilingual help features
tailored information feed
real-time user assistance
value-added telecom service
Workflows
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Details
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