Get into Customer Services Swansea

Descriptions

The Prince’s Trust helps change young lives in the UK. We give practical and financial support to disadvantaged 13-30 years olds, and help them to develop skills such as confidence and motivation. We work with young people who have struggled at school, have been in care, are long-term unemployed or have been in trouble with the law. The Prince’s Trust has supported 825,000 young people since it was founded in 1976. The Trust supported over 56,000 young people last year.In Wales 650 young people were supported in 2015/16 on our Get into programme.Get into ProgrammeThe Get into programme aims to give young people who are work-ready but do not have vocational skills, the opportunity to develop the relevant vocational skills and/or experience to enable them to move into a sustainable job in a specific sector of work. The programme was first piloted in 2004 in response to young people’s feedback and supports around 2,000 young people a year in sectors such as construction, retail, logistics, cooking, customer services, or even dry stone walling.In Wales, Prince’s Trust deliver approximately 50 Get into programmes each year supporting 670 young people. Each programme should engage a minimum of 13 young people.Delivery ModelThe Get into programme is flexible so that it can be delivered according to the sector, the locality and the partners and employers involved.Some of the key features of a Get into are:•comparatively short and provide an introduction to the sector of work•focus on jobs and be driven by identified job opportunities within the region or area within which it is run•potential jobs within the sector that are achievable by the young people who are eligible for the programme•employers will be involved in the development of the programme•open to young people who are work-ready and available to take up employment offers•mixture of vocational and generic employability skills, experience and relevant certificates or qualifications, which are recognised by potential employers•clear paths into jobs at the end of the programme and an opportunity for young people to meet a range of employers. This may be done through work placements.•six months support at the end of the programme to help young people find a job.Get into Customer Services – WalesThe Get into Customer Services programme is a full time programme (9.30am-4pm) over two weeks for a group of between 13 and 16 young people aged 16 – 24. It is a mixture of practical training in core sector skills, employability sessions and theory sessions to prepare the young people in Customer Service skills and techniques, and practical work. The programme finishes with a celebration event to recognize young people’s achievements. The aim is to get over 60% of young people on the course into employment after the programme. Young people will come from the postcode area of the contract [e.g. Swansea]Method of DeliveryThe Get into programme is delivered with a variety of partner organisations, depending on the sector and the employment or work experience opportunities that partners can offer. Partners can be local or national employers, training companies or colleges.The Get into programme is dependent on successful partnerships with experts in the sector. Our aim is to find partnerships that offer young people high quality vocational training, the chance to meet employers and to understand the industry and, where possible, the opportunity to apply for jobs at the end of the programme.The Trust and Delivery Partner jointly deliver the programme; the Delivery Partner delivering vocational skills training and The Trust recruiting and supporting the young people.Key elements of the role of a Delivery Partner include:•Overall responsibility for the delivery of the programme as set out in the agreement•Management of trainers, ensuring they deliver the programme to agreed standards•Responsible for developing the programme timetable with The Trust•Responsible for ensuring The Trust’s policies are followed•Management of health and safety, risk assessment and accident/incident/near miss reporting for all training activities•Adhering to relevant contract paperwork requirements e.g. signed register, managing travel and subsistence etc•The Delivery Partner should also appoint a Delivery Partner Manager and a Lead TrainerCompliance with HR, Health & Safety, Environmental law and best practiceThe Trust is committed to promoting equality, diversity, safe working practices and environmental sustainability. We expect all our partner organisations to enact policies that adhere to all relevant HR and Health and Safety law.We understand that this is a complex area of law so recent prosecutions have to be made known to us so we can assess their relevance to delivery of our programmes.Recruitment & Selection of young peopleThe recruitment criteria for the Get into programme is based on young people’s motivation and is competitive. All young people are assessed fully before being offered a place on any Get into programme. This gives the opportunity to make a real judgement as to the readiness of the young person, their motivation to work in the sector and complete the course. It is essential that the training provider is involved in the selection process and can assess the young person’s technical ability/potential.A Taster Day forms part of the recruitment process and takes place at the training providers’ premises. This provides an opportunity to see the young people in action at the location where the training will be delivered. This day includes tasks that are specific to the vocation.Sustainability•Funding - we aim to develop and deliver a programme that is robust, effective and high quality, which will attract a broad range of long-term funders; partners who can provide match funding will be considered favourably.•Outcomes - we work hard with our partners to achieve the best outcomes for our young people. Throughout the programme we work with young people to support them to identify their progression pathway, post programme we work with progression partners including colleges, other voluntary organisations, volunteer placement providers, employers to support young people to sustain a positive next step.•Evidence – we work with our partners to ensure that contract evidence requirements are metThis is part funded by ESF, through WCVA's Active Inclusion Fund.NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at http://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=56110.