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HCC Nov 19 - The Provision of a Wholesale and Distribution Enterprise Resourse Planning System including E-Commerce Platform
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Descriptions
Herts FullStop (HFS) is one of a number of trading arms operated by Hertfordshire County Council and has over 60 years' experience of supplying goods and services to a wide range of customers which include; educational establishments, non-profit making groups such as charities, the NHS, local authorities and childminder groups. HFS is a distributor of products provided via its catalogue service, which has over 18,500 products delivered to customers across the country. A key element to HFS's success is a well-run warehouse and delivery function. This is currently staffed by a team of permanent workers, with temporary workers being bought in at periods of high demand to help keep the service levels at the high standards our customers expect. Systems and support are provided on various areas such as ICT and Telecoms through the relationship with Hertfordshire County Council (HCC), with areas unique to HFS being supported directly with the providers of the Systems concerned. The business is expected to continue using some shared services provided by HCC, whilst developing its own ICT infrastructure with a best of breed software platform supporting business functions. As such, HFS is looking at investing in a Business Management/ERP Solution and updating the current ICT hardware infrastructure within the organisation to incorporate this. The vision for the new solution is to provide the organisation with a more dynamic system that is suited to our requirements, has the ability to access efficiencies and the capability to be scalable for future expansion. The Contract will be awarded with an initial Discovery Phase prior to full implementation. Full details are within the Tender documentation. Organisations should be aware that due to the nature of the Services provided, any Contract formed as a result of this procurement process shall be executed as a deed. Organisations should seek independent legal advice on the implications of this prior to submitting their bid, where appropriate.
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Tender Regions
CPV Codes
72000000 - IT services: consulting, software development, Internet and support
72590000 - Computer-related professional services
72250000 - System and support services
72260000 - Software-related services
72610000 - Computer support services
Keywords
IT consulting
desktop aid
web services
network support
cloud services
systems analysis
coding services
IT outsourcing
software integration
client-computer support
tech assistance packages
tailored IT solutions
user support solutions
software development
cybersecurity support
user manual creation
solution architecture
IT expert consultancy
IT support services
application maintenance
full-cycle IT support
requirements analysis
managed systems support
integration planning
version upgrade support
help desk services
software programming
digital transformation
remote support services
software consultancy
technical assistance
technical support
system troubleshooting
training and onboarding
application engineering
computing assistance
system integration
deployment assistance
software customization
IT support framework
user support coverage
specialist IT services
tech strategy facilitation
technical incident resolution
technical systems advisory
IT infrastructure management
computing profession services
infrastructure maintenance
end-to-end system services
computer project expertise
software lifecycle guidance
custom software development
digital professional support
tech writing and documentation
specialized IT assistance
professional technology support
platform migration services
integrated system operations
reactive and proactive IT services
Workflows
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