HIS Out of Hours telephone call service

Descriptions

Homes in Sedgemoor expects our provider to provide the following: •Out of hours telephone handling service to the customers of Homes in Sedgemoor •Ad hoc cover for day time service during times of absence of training which reduces t •To provide a reliable and professional service in line with Homes in Sedgemoor customer service requirements to ensure that the customer does not experience a reduction in service when the main team are not working •To provide ad hoc cover as required to cover for busy periods, staff absences or training days •Homes in Sedgemoor expects our provider to work with us collaboratively and supportively, contributing to ensuring that we continuously improve our service delivery to our customers. Further information can be obtained by visiting www.supplyingthesouthwest.org.uk