Awarded
Homes England - Customer Service Improvement
Descriptions
The Agency are looking to set out the strategy for customer service improvement, particularly focussed on arrears handling. A paper that outlines the strategy and focus areas needs to be developed covering: •Size & scale of portfolio •Arrears definitions •Visual end-end continuum for arrears •Summary level Gantt chart project summary to achieve the full end-end •Full RAID view Awarded via CCS MCF3.
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