Housing Repairs and Maintenance Software Solution

Descriptions

Denbighshire County Council Housing Maintenance Department are undertaking a market engagement exercise with regards to a Repairs and Maintenance software solution.We are looking for an “off the shelf” user friendly, modern solution and not looking for a system development opportunity.We are looking to engage the market for supply of a software solution that would meet the following requirements:Software requirements•Record requests for and manage the progression of repairs (as a minimum)•Asset Database•Voids Management•Dashboards & Reporting•Contractor Management•Planned Maintenance•Compliance•Work planning•Materials Management•Customer Satisfaction – Surveys, compliment and complaints•Tenant Portal•Contractor Portal•Document Storage•Finance – Job costing and ledger/PO dataHousing System•Must interface with the Councils current housing management solution which is Open Housing provided by Capita.Desirable•Integrated device tracking for personal safety•24hr support•Easily customisable surveys and reports•Ability to create work groups within the system•Option to inform tenant when operative will arriveDemonstrationsAs part of our market research we will be inviting demonstrations week commencing 10th January 2022NOTE: To register an interest please e-mail procurement@denbighshire.gov.uk