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ICO Case Management Capability - PME
Descriptions
The Information Commissioner's Office (ICO) is embarking on an ambitious transformation of the regulatory technology that underpins our case management capability. At the heart of this initiative is the adoption of Dynamics 365 as a best-in-class modular platform.
Prior to commencing formal procurement, we are engaging the market to:
• Refine and validate our understanding of the broader opportunity, to demonstrate best practice in the application of new technology whilst maintaining public trust
• Shape our requirements, drawing on sector best practices and supplier expertise to deliver a solution that goes beyond traditional case management
• Gain insight into indicative costs, delivery timelines, and the organisational conditions we would need to enable for success.
• Leverage supplier experience in delivering modular, scalable technology solutions for similar organisations.
• Explore whether and how the partner role could be phased, beginning with strategic advisory and progressing through design, delivery, and implementation, subject to business case approval.
By seeking supplier engagement at this early stage, we aim to draw on market insights to inform and refine our future requirements. This approach is intended to support a fair, competitive, and effective future selection process, ensuring we identify the right partner to help us transform our regulatory operations using Dynamics 365.
Full details of the PME opportunity are available via Delta eSourcing: https://www.delta-esourcing.com/respond/7J4PX9EY8N. Please copy this URL into your web browser to gain access. If you do not have a Delta account, it is quick to setup. For any technical queries regarding the Delta eSourcing Portal please contact Delta at helpdesk@delta-esourcing.com, or via telephone on 0800 923 9236.
To assist the ICO to develop its proposed service requirements, we would appreciate responses from interested potential providers to our questionnaire.
Responses to the questionnaire should be submitted by 13:00 GMT on 11/11/2025 via Delta eSourcing: https://www.delta-esourcing.com/respond/7J4PX9EY8N
To promote constructive discussion, we will be holding a webinar on 18th November 2025 at 14:00. In addition, suppliers are invited to book a one to one feedback session for 30 minutes which will be running over 3 days; 25th, 26th, or 27th November 2025. Each organisation may reserve a single slot on any of these dates to offer their input and raise any queries. Please note the 30 minute appointments will be allocated on a first come, first served basis.
More specific engagement details are specified further in this notice.
The value stated in connection with this PME is a speculative value at this stage, and bares no commitment.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-Wilmslow:-Software-package-and-information-systems./7J4PX9EY8N
To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/7J4PX9EY8N
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Tender Regions
CPV Codes
48000000 - Software package and information systems
72250000 - System and support services
72510000 - Computer-related management services
Keywords
software package and information systems
application software
IT systems
enterprise software
packaged applications
digital solutions
software programming
software consultancy
custom software development
systems analysis
application engineering
solution architecture
software integration
coding services
requirements analysis
end-to-end system services
IT support framework
infrastructure maintenance
integrated system operations
tech assistance packages
full-cycle IT support
user support coverage
managed systems support
reactive and proactive IT services
infrastructure lifecycle control
IT performance supervision
helpdesk coordination
managed support frameworks
service desk implementation
hardware lifecycle tracking
network service routing
computer asset management
centralized IT monitoring
digital workflow control
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
