Awarded
ICT Infrastructure Improvement Programme.
Descriptions
The Trust wishes to appoint a new external supplier for the provision of ICT Infrastructure Services to the Trust ("ICT Infrastructure Service") to support approximately 3,950 whole time equivalents (of which 350 are bank/agency staff) across 3 main sites, with 1 satellite site.This ICT Infrastructure Service includes the transition to and provision of services, such as:— Service Desk Services;— Service Management, including Capacity, Availability, Disaster Recovery, Business Continuity and Security to agreed service levels;— Data Networks;— Data management including, but not limited to, storage, back up, restore and archive;— Information management;— Desktops, Laptops and other end user devices;— Fully integrated Unified Communications (e.g. LAN, WAN & mobile connectivity);— Infrastructure;— Videoconferencing;— Fixed and mobile telephony;— Printing services;— Application Hosting;— Transition and implementation services.The Bidder will be aware of the continuing changes that are occurring both in technology, and within the NHS at large. The Bidder must be able to flex its service arrangements to take into account these changes in technology and organisational structure that will inevitably occur during the five-year life of the contract. With this in mind, the Bidder shall be required to demonstrate they are capable of increasing the service provision to additional users by a factor of up to x 2 over the life of the contract.The Trust is also looking for a Service Provider who has the ability to introduce innovation in the use of technology and associated processes across the Trust with a focus on continuous improvement. This concept of innovation should equally apply to the financial aspects of the contract arising from the procurement.The Trust may wish to extend, during the term of the contract, the ICT Infrastructure Services to cover potential clinical or information systems, business applications, integration and portals and digital service user engagement, such as teleheath. The services may be extended under this contract either during the procurement process itself, or during the term of the contract under change control procedures.
Timeline
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Tender Regions
CPV Codes
72315200 - Data network management services
32571000 - Communications infrastructure
72611000 - Technical computer support services
32522000 - Telecommunications equipment
72267200 - Repair of information technology software
72000000 - IT services: consulting, software development, Internet and support
72317000 - Data storage services
51611000 - Installation services of computers
32428000 - Network upgrade
72590000 - Computer-related professional services
30213300 - Desktop computer
32412120 - Intranet network
32413000 - Integrated network
72910000 - Computer back-up services
32412100 - Telecommunications network
32424000 - Network infrastructure
72253200 - Systems support services
72540000 - Computer upgrade services
30236000 - Miscellaneous computer equipment
30213100 - Portable computers
72253100 - Help-desk services
72610000 - Computer support services
64215000 - IP Telephone services
30213200 - Tablet computer
48517000 - IT software package
72510000 - Computer-related management services
Keywords
notebook PCs
ultrabooks
travel laptops
rugged notebooks
convertible laptops
lightweight computers
business notebooks
mobile workstations
educational laptops
LTE-enabled laptops
slate tablets
digital notepads
stylus tablets
touch-screen PCs
2-in-1 tablets
Android tablets
Windows tablets
rugged tablets
e-reader tablets
pen-input devices
workstation PCs
tower desktops
all-in-one PCs
fixed desktop units
office workstations
gaming rigs
home desktop systems
educational desktops
multi-monitor capable PCs
desktop servers
computer accessory
IT peripheral
computer gadget
device accessory
technical equipment
IT tool
telecommunications network
telephony network
carrier network
telecom infrastructure
telecom service network
intranet network
private LAN
corporate intranet
internal network
enterprise network
secured network
integrated network
unified network
converged network
combined network infrastructure
network integration system
network infrastructure
LAN infrastructure
network backbone
cabling systems
network nodes
network upgrade
network modernization
infrastructure upgrade
system enhancement
network renovation
telecom equipment
switching equipment
base stations
network routers
telecom hardware devices
communications infrastructure
transmission infrastructure
network backbone equipment
comms systems
enterprise IT toolset
system utilities bundle
network management suite
IT service desk software
configuration deployment tool
infrastructure monitoring platform
patch management utility
IT asset inventory
IT workflow engine
systems automation package
desktop installation
laptop setup service
PC hardware mounting
computing workstation fitting
personal computer deployment
user computer installation
standalone PC setup
computing unit installation
end-user device mounting
workstation PC setup
VoIP call provision
internet telephony service
SIP voice communication
hosted PBX solution
IP-based voice calls
broadband phone access
virtual phone system
software-based telephony
IP voice infrastructure
online voice network
IT consulting
software development
web services
network support
system integration
IT infrastructure management
digital transformation
cloud services
cybersecurity support
application maintenance
helpdesk services
technical support
software customization
IT outsourcing
real-time user assistance
issue resolution scripting
help interface development
call logging tools
customer support panels
live chat help modules
technical support channels
multilingual help features
platform support modules
OS assistance services
infrastructure troubleshooting
server uptime monitoring
patch application support
remote diagnostics services
software maintenance workflows
software repair
code correction
error debugging
malfunction resolution
system recovery
IT application repair
program restoration
fault fixing
software damage assessment
software error fixing
network administration
control panel configuration
system uptime monitoring
service-level tracking
bandwidth allocation
connection matrix control
real-time usage tracking
IT infrastructure oversight
routing optimization
subnet management
data archiving
digital storage
cloud data storage
secure file retention
electronic backup
offsite storage
database preservation
long-term data safekeeping
hosted storage systems
IT data vault
infrastructure lifecycle control
IT performance supervision
helpdesk coordination
managed support frameworks
service desk implementation
hardware lifecycle tracking
network service routing
computer asset management
centralized IT monitoring
digital workflow control
hardware enhancement
system refresh solutions
performance boosting services
component retrofit planning
upgrade module deployment
technology renewal support
capacity improvement assistance
hardware revision services
lifecycle upgrade management
computing upgrade coordination
IT expert consultancy
technical systems advisory
specialist IT services
professional technology support
computer project expertise
tech strategy facilitation
specialized IT assistance
computing profession services
tailored IT solutions
digital professional support
IT support services
technical assistance
system troubleshooting
user support solutions
desktop aid
remote support services
technical incident resolution
client-computer support
computing assistance
IT technical help
advanced system troubleshooting
hardware-level diagnostics
software crash resolution
infrastructure support
critical failure response
system optimization services
technical configuration help
low-level OS support
device compatibility resolution
incremental backup
full system image
remote data replication
cloud backup
secure storage
automated backups
data recovery
versioning systems
retention scheduling
disaster recovery support
Tender Lot Details
2 Tender Lots
Workflows
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Possible Competitors
1 Possible Competitors
