Awarded

ICT Infrastructure Improvement Programme.

Descriptions

The Trust wishes to appoint a new external supplier for the provision of ICT Infrastructure Services to the Trust ("ICT Infrastructure Service") to support approximately 3,950 whole time equivalents (of which 350 are bank/agency staff) across 3 main sites, with 1 satellite site.This ICT Infrastructure Service includes the transition to and provision of services, such as:— Service Desk Services;— Service Management, including Capacity, Availability, Disaster Recovery, Business Continuity and Security to agreed service levels;— Data Networks;— Data management including, but not limited to, storage, back up, restore and archive;— Information management;— Desktops, Laptops and other end user devices;— Fully integrated Unified Communications (e.g. LAN, WAN & mobile connectivity);— Infrastructure;— Videoconferencing;— Fixed and mobile telephony;— Printing services;— Application Hosting;— Transition and implementation services.The Bidder will be aware of the continuing changes that are occurring both in technology, and within the NHS at large. The Bidder must be able to flex its service arrangements to take into account these changes in technology and organisational structure that will inevitably occur during the five-year life of the contract. With this in mind, the Bidder shall be required to demonstrate they are capable of increasing the service provision to additional users by a factor of up to x 2 over the life of the contract.The Trust is also looking for a Service Provider who has the ability to introduce innovation in the use of technology and associated processes across the Trust with a focus on continuous improvement. This concept of innovation should equally apply to the financial aspects of the contract arising from the procurement.The Trust may wish to extend, during the term of the contract, the ICT Infrastructure Services to cover potential clinical or information systems, business applications, integration and portals and digital service user engagement, such as teleheath. The services may be extended under this contract either during the procurement process itself, or during the term of the contract under change control procedures.

Timeline

Published Date :

18th Jul 2014 11 years ago

Deadline :

N/A

Tender Awarded :

1 Supplier

Awarded date :

N/A

Contract Start :

N/A

Contract End :

N/A

Tender Regions

Wales

CPV Codes

72315200 - Data network management services

32571000 - Communications infrastructure

72611000 - Technical computer support services

32522000 - Telecommunications equipment

72267200 - Repair of information technology software

72000000 - IT services: consulting, software development, Internet and support

72317000 - Data storage services

51611000 - Installation services of computers

32428000 - Network upgrade

72590000 - Computer-related professional services

30213300 - Desktop computer

32412120 - Intranet network

32413000 - Integrated network

72910000 - Computer back-up services

32412100 - Telecommunications network

32424000 - Network infrastructure

72253200 - Systems support services

72540000 - Computer upgrade services

30236000 - Miscellaneous computer equipment

30213100 - Portable computers

72253100 - Help-desk services

72610000 - Computer support services

64215000 - IP Telephone services

30213200 - Tablet computer

48517000 - IT software package

72510000 - Computer-related management services

Keywords

notebook PCs

ultrabooks

travel laptops

rugged notebooks

convertible laptops

lightweight computers

business notebooks

mobile workstations

educational laptops

LTE-enabled laptops

slate tablets

digital notepads

stylus tablets

touch-screen PCs

2-in-1 tablets

Android tablets

Windows tablets

rugged tablets

e-reader tablets

pen-input devices

workstation PCs

tower desktops

all-in-one PCs

fixed desktop units

office workstations

gaming rigs

home desktop systems

educational desktops

multi-monitor capable PCs

desktop servers

computer accessory

IT peripheral

computer gadget

device accessory

technical equipment

IT tool

telecommunications network

telephony network

carrier network

telecom infrastructure

telecom service network

intranet network

private LAN

corporate intranet

internal network

enterprise network

secured network

integrated network

unified network

converged network

combined network infrastructure

network integration system

network infrastructure

LAN infrastructure

network backbone

cabling systems

network nodes

network upgrade

network modernization

infrastructure upgrade

system enhancement

network renovation

telecom equipment

switching equipment

base stations

network routers

telecom hardware devices

communications infrastructure

transmission infrastructure

network backbone equipment

comms systems

enterprise IT toolset

system utilities bundle

network management suite

IT service desk software

configuration deployment tool

infrastructure monitoring platform

patch management utility

IT asset inventory

IT workflow engine

systems automation package

desktop installation

laptop setup service

PC hardware mounting

computing workstation fitting

personal computer deployment

user computer installation

standalone PC setup

computing unit installation

end-user device mounting

workstation PC setup

VoIP call provision

internet telephony service

SIP voice communication

hosted PBX solution

IP-based voice calls

broadband phone access

virtual phone system

software-based telephony

IP voice infrastructure

online voice network

IT consulting

software development

web services

network support

system integration

IT infrastructure management

digital transformation

cloud services

cybersecurity support

application maintenance

helpdesk services

technical support

software customization

IT outsourcing

real-time user assistance

issue resolution scripting

help interface development

call logging tools

customer support panels

live chat help modules

technical support channels

multilingual help features

platform support modules

OS assistance services

infrastructure troubleshooting

server uptime monitoring

patch application support

remote diagnostics services

software maintenance workflows

software repair

code correction

error debugging

malfunction resolution

system recovery

IT application repair

program restoration

fault fixing

software damage assessment

software error fixing

network administration

control panel configuration

system uptime monitoring

service-level tracking

bandwidth allocation

connection matrix control

real-time usage tracking

IT infrastructure oversight

routing optimization

subnet management

data archiving

digital storage

cloud data storage

secure file retention

electronic backup

offsite storage

database preservation

long-term data safekeeping

hosted storage systems

IT data vault

infrastructure lifecycle control

IT performance supervision

helpdesk coordination

managed support frameworks

service desk implementation

hardware lifecycle tracking

network service routing

computer asset management

centralized IT monitoring

digital workflow control

hardware enhancement

system refresh solutions

performance boosting services

component retrofit planning

upgrade module deployment

technology renewal support

capacity improvement assistance

hardware revision services

lifecycle upgrade management

computing upgrade coordination

IT expert consultancy

technical systems advisory

specialist IT services

professional technology support

computer project expertise

tech strategy facilitation

specialized IT assistance

computing profession services

tailored IT solutions

digital professional support

IT support services

technical assistance

system troubleshooting

user support solutions

desktop aid

remote support services

technical incident resolution

client-computer support

computing assistance

IT technical help

advanced system troubleshooting

hardware-level diagnostics

software crash resolution

infrastructure support

critical failure response

system optimization services

technical configuration help

low-level OS support

device compatibility resolution

incremental backup

full system image

remote data replication

cloud backup

secure storage

automated backups

data recovery

versioning systems

retention scheduling

disaster recovery support

Tender Lot Details

2 Tender Lots

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Workflows

Status :

Awarded

Assign to :

Tender Progress :

0%

Details

Notice Type :

Open opportunity

Tender Identifier :

IT-378-246-T: 2024 - 001

TenderBase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Region :

North Region

Attachments :

Buyer Information

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Designation :

Chief Executive Officer

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors