Awarded

ICT Support, Infrastructure, Telephony & Connectivity

Descriptions

Dunstable Town Council is seeking an organisation to provide an IT Support contract which includes management of our existing IT infrastructure, telephony, connectivity, and licencing. Further details are outlined below. It is important to the Council that a single supplier can provide the support, account management and billing for all services delivered. To aid service delivery there must be clear point of contacts for specific roles and responsibilities. The supplier may sub-contract delivery of certain areas if this is made clear in the tender response and that by sub-contracting it does not stop the organisation providing the single support, account management and billing required. The tender applicant must also provide detail on how they validate any working relationship with a 3rd party contractor. All parties must be fully insured. The supplier may sub-contract elements of service provision but must state clearly in their response that they remain entirely responsible for the delivery of service, the quality of that service and its associated communications. This should include, but is not limited to, ensuring that all services are delivered in compliance with appropriate regulations and standards, and are appropriately insured. The use of sub-contractors will be entirely transparent to the Council. Contract Period The contract will be for three years with an extension to the contract up to a further two years, subject to satisfactory performance and by mutual agreement. DTC expect to reach a provisional decision on the award of the contract by 22 March 2024, at the latest. The successful bidder will be required to commence work from 1 July 2024. Incomplete Tender Documents Tender responses may be rejected if the information asked for is incomplete or proven to be inaccurate. Receipt of Tender Documents The completed tender form must be posted, in a sealed envelope, and marked ICT Tender for the attention of the Town Clerk & Chief Executive, or emailed to accounts@dunstable.gov.uk with subject 'ICT Tender' to arrive no later than 12 noon on 26 February 2024.

Timeline

Published Date :

31st May 2024 in a 7 months

Deadline :

26th Feb 2024 in a 10 months

Tender Awarded :

1 Supplier

Awarded date :

18th Mar 2024

Contract Start :

1st Jul 2024

Contract End :

30th Jun 2027

Tender Regions

UK

CPV Codes

72000000 - IT services: consulting, software development, Internet and support.

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Workflows

Status :

Awarded

Assign to :

Tender Progress :

0%

Details

Notice Type :

Open opportunity

Tender Identifier :

IT-378-246-T: 2024 - 001

TenderBase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Region :

North Region

Attachments :

Buyer Information

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Designation :

Chief Executive Officer

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors