Awarded
ICT Support Service Contract
Descriptions
The Contract is for standard ICT services with a tailored delivery model:, 1. Governance & Relationship Model, • The Supplier will need to deliver the services in accordance with a number of key principles, target outcomes and service levels.”, 2. Standard Operational Services – Silent Running – Service 1, Service Management Services, appropriate to the scale and nature of the Authority’s business, and ICT activities that shall include, at a minimum, the ITIL processes and supporting procedures, required by an organisation to design, plan, deliver, operate and control Information Technology (IT) services offered to users. Ofcom requires a high level of system availability and stability in an environment that is of necessity constantly evolving., 3. Operational Services Delivery – Service 2, • Ofcom has a very high focus on cyber security due to its high profile and threat level. This necessitates a continuous focus on an aggressive plan (and execution of) for infrastructure, systems and cyber security patching;, • Change is a constant and must be carefully managed in a highly integrated, fast paced environment;, • A “Fix First mindset” with regards to the delivery of the service is critical to success;, • The Supplier will ensure that any spare capacity in operational services, will contribute to the “Nice to Have” programme of work, followed by project delivery;, • Ofcom requires a Continuous Service Improvement Process (CSIP) that is actively reviewing systems and processes with a view to increasing automation, improving services while reducing risks and weaknesses;, • Ofcom has a number of specialist Spectrum management and licensing applications that require a high level of local knowledge which Ofcom expects the Supplier to attain, in order to manage and maintain these specialist systems; and, • Ofcom’s other Strategic platforms are (platforms are subject to change):, • Microsoft’s Suite of Applications, including Azure and Office 365, • ServiceNow, • Salesforce, • Workday (HCM & Finance), 4. Project Delivery Methodologies – Service 3, The Supplier must execute a highly proficient working knowledge of Change and Project development methodologies and processes covering Waterfall, Agile, DevOps and CI/CD, as well as processes to transition change to production services., 5. Continuous Change, DevOps and Project Delivery – Service 4, • Ofcom requires a resource pool to help scope and then deliver, change and projects across its strategic platforms. This team is expected to be multi-skilled to provide the flexibility to scale up/down as required to meet fluctuating demand across platforms;, • Quality assurance and testing processes, automation toolsets and resources;, • An Integrated Service Introduction processes that encompass Service Management and Project delivery to ensure timely and effective releases and post-live processes;, • Development and implementation of Authority requested changes utilising DevOps and incorporating CI/CD, testing and implementation of corrections and changes to applications; and, • Deliver agreed programmes and projects within agreed scope, budget and timescale., 6. Transition Services, Knowledge transfer, including reverse shadowing and transition from the incumbent supplier within the Transition window.
Timeline
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Tender Regions
CPV Codes
72800000 - Computer audit and testing services
72400000 - Internet services
72000000 - IT services: consulting, software development, Internet and support
72300000 - Data services
48200000 - Networking, Internet and intranet software package
72100000 - Hardware consultancy services
72900000 - Computer back-up and catalogue conversion services
72500000 - Computer-related services
72600000 - Computer support and consultancy services
32510000 - Wireless telecommunications system
32400000 - Networks
30200000 - Computer equipment and supplies
Keywords
computer hardware
IT equipment
desktop computer
laptop
computer accessories
network hardware
computer peripherals
office IT supplies
networks
communications networks
data networks
network infrastructure
connectivity systems
wireless telecom system
cordless telecom network
WLAN system
RF communication system
wireless infrastructure
networking software package
internet intranet application
network services suite
web connectivity platform
IT consulting
software development
web services
network support
system integration
IT infrastructure management
digital transformation
cloud services
cybersecurity support
application maintenance
helpdesk services
technical support
software customization
IT outsourcing
hardware consultancy
IT equipment planning
technology advisory
hardware architecture design
equipment selection
performance benchmarking
procurement advisory
infrastructure specification
vendor evaluation
hardware lifecycle planning
software programming
software consultancy
custom software development
systems analysis
application engineering
solution architecture
software integration
coding services
requirements analysis
data services
IT data solutions
digital information services
database solutions
information retrieval
structured data operations
electronic records management
data asset handling
info-tech data support
enterprise data workflows
internet connectivity
online communication platforms
broadband access
IP networking
web infrastructure
digital gateway services
global internet backbone
managed connectivity
virtual network delivery
internet access provisioning
IT asset support
system lifecycle administration
technology operations assistance
digital service provisioning
endpoint management
integrated tech solutions
computer utility coordination
on-premise system support
general computing assistance
workstation management
IT support consulting
tech advisory services
systems assistance
computing guidance
technology troubleshooting consultancy
operational support advisory
technical IT consultancy
hybrid support services
professional tech consultation
systems aid
IT auditing
software testing
system compliance verification
hardware diagnostics
penetration testing
system certification support
risk evaluation
cybersecurity assessment
digital quality control
regulatory audit preparation
data backup
digital archiving
system replication
catalog digitization
media conversion
offsite backup
backup integrity verification
legacy data migration
archive format conversion
recovery readiness
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
