4102-1-ICT-ICT FITS AMS Lot 1 Services Contract.

Descriptions

The AMS Supplier is intended to be responsible for the maintenance and support of the application layer of the in scope business applications that are delivered from the MoJ's ICT hosting environments. In addition, the AMS Supplier may, on a non-exclusive basis, be responsible for new developments for the delivery of new or replacement business functionality (including interfaces and integration with existing applications) to the in scope (and in some cases out of scope) business applications in response to business initiated IT change. The AMS Supplier will act as a support function, ensuring that the business applications function and perform to the agreed criteria and standards by delivering production support life cycle processes, tools and procedures to repair application faults and issues, maintaining software at agreed versions and, by proactive monitoring, ensure that preventable operational errors, such as database and file space issues, do not cause service disruption/outage.