Closed
ID 3971947 DoJ - NICTS Business Solution - Themis
Descriptions
The Authority wishes to procure a Supplier that can design and deliver: • Business transformation (Interim and Target Operating Models) to: o Improve and standardise ways of working across the Authority; o Maximise the use of available resources and enhance staff skills; o Increase organisational efficiency, substantially reduce the significant reliance on paper across the courts and tribunals system and to maximise return on investment by the Authority; o Support the Authority to deliver cultural changes required to embed new ways of working, secure the confidence and participation of key stakeholders and justice partners to operate within a digital-first environment; o Help deliver improved outcomes; and o Support the delivery of user-centric designed services. • A new digital solution (Themis) that must: o Safeguard the delivery of business-critical services and functions, interfacing or integrating as appropriate with Causeway and other essential digital systems, tools, and services; o Support improved business processes with increased automation and achieve a substantial reduction on the reliance of paper-based administrative processes, including the lodgement of applications and evidence (which can exceed thousands of pages depending on case type). o Provide GDPR (General Data Protection Regulation) / information management / security / PCI (Payment Card Industry) compliance whilst reducing the significant need for the storage of paper-based records by the Authority and judiciary. o Provide integrated modern payment, transaction and communication channels that reduce the reliance on paper and traditional channels; o Provide real time management information and automated workflow; and: o Support service delivery reflective of the new operating model design and service user needs.
Timeline
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Tender Regions
CPV Codes
48000000 - Software package and information systems
72266000 - Software consultancy services
72267000 - Software maintenance and repair services
72262000 - Software development services
72253000 - Help-desk and support services
72261000 - Software support services
72000000 - IT services: consulting, software development, Internet and support
72267100 - Maintenance of information technology software
72264000 - Software reproduction services
72263000 - Software implementation services
72250000 - System and support services
48100000 - Industry specific software package
48600000 - Database and operating software package
72210000 - Programming services of packaged software products
72260000 - Software-related services
72265000 - Software configuration services
48810000 - Information systems
48820000 - Servers
72230000 - Custom software development services
Keywords
software package and information systems
application software
IT systems
enterprise software
packaged applications
digital solutions
industry-specific software
vertical market application
specialised enterprise software
tailored industry IT solution
database engine software
operating system suite
system core software
database‑OS integrated package
storage management OS
kernel-level database toolset
transaction-capable OS
file system manager
backup-ready OS
system utility bundle
information workflow system
data processing platform
knowledge management interface
transaction processing engine
automated decision system
BI interface module
content indexing engine
inter-system integration tool
reporting framework
enterprise data bus
enterprise server systems
rack-mount hardware
data center compute nodes
server provisioning software
virtual host infrastructure
server cluster deployment
remote server monitoring
uptime management
system redundancy support
high-availability nodes
IT consulting
software development
web services
network support
system integration
IT infrastructure management
digital transformation
cloud services
cybersecurity support
application maintenance
helpdesk services
technical support
software customization
IT outsourcing
software programming
software consultancy
custom software development
systems analysis
application engineering
solution architecture
software integration
coding services
requirements analysis
packaged software customization
ERP implementation
third‑party software adaptation
software configuration
product integration services
software patch integration
tailored software solution creation
bespoke application design
domain-specific coding
end-user feature customization
requirement-driven development
custom interface building
vertical application programming
specialized backend logic
industry-aligned solution delivery
end-to-end system services
IT support framework
infrastructure maintenance
integrated system operations
tech assistance packages
full-cycle IT support
user support coverage
managed systems support
reactive and proactive IT services
user support ticketing
multi-tier helpdesk
remote IT support
technical troubleshooting interface
issue resolution workflow
service request handling
24/7 user assistance
incident logging system
support team coordination
tech writing and documentation
training and onboarding
deployment assistance
software lifecycle guidance
user manual creation
version upgrade support
platform migration services
integration planning
software troubleshooting
version patching services
user inquiry handling
bug ticket processing
license management support
feature request coordination
long-term software upkeep
SLA management
codebase design
application logic creation
full-stack programming
agile development cycles
backend system structuring
frontend interface programming
version-controlled coding workflows
deployment scripting
integration with existing systems
post-install configuration
rollout planning
change management assistance
implementation success tracking
feature enablement setup
media duplication services
installation package replication
CD/DVD software copying
USB installer creation
cloud package distribution
software cloning for deployment
initial system setup
custom module activation
environment variable tuning
feature enablement scripting
user access setup
parameterization logic
license activation configuration
software consulting
IT advisory
application strategy
software architecture planning
IT solution design
software feasibility studies
digital transformation advice
enterprise software consulting
custom IT planning
software maintenance
bug fixing
application updates
software patching
error correction
system performance tuning
IT repair services
version upgrades
legacy system support
IT software maintenance
application upkeep
system updates
corrective maintenance
preventive maintenance
software servicing
software error resolution
patch management
IT system support
ongoing software care
Tender Lot Details
2 Tender Lots
Workflows
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Possible Competitors
1 Possible Competitors
