Awarded
Inbound Mail and Document Management for DWP
Descriptions
This procurement, an Open Procedure via Find a Tender Service, has brigaded all of the services related to an end-to-end document management process for the Department for Work and Pensions (DWP). This Contract, with an initial term of 6 years and an extension option of up to 24 months, for Inbound Mail and Document Management, encompasses the following service components: Envelope level sortation where the Supplier will undertake a high-level envelope sortation of all items received from citizens (received via Royal Mail). DWP has in place c. 1,100 'non-geographic' postcodes used as the basis for the sortation. This high-level sortation facilitates finer sortation required at business unit and document level aligned to the DWP business rules. A Digital Mailroom service where the Supplier will undertake post opening, document sortation, scanning, indexing and digital ingestion of all DWP's inbound written and electronic communications from citizens. The solution includes provision of any licences required for their solution, such as those required for Optical Character Recognition (OCR) to index items that are scannable and readable. A Records Management service where the Supplier will manage all DWP hard-copy document storage from the perspective of both a short-term, post scan storage, and a longer-term hard-copy storage. The component involves the secure storage, intake, maintenance, retrieval, and destruction of all DWP's existing hard-copy citizen, staff, and corporate records.
Timeline
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Tender Regions
CPV Codes
72512000 - Document management services
79995100 - Archiving services
48311100 - Document management system
79999100 - Scanning services
63121000 - Storage and retrieval services
Keywords
DMS solution
document indexing tool
automated document capture
enterprise content management
audit-friendly document tracker
document lifecycle manager
collaborative document portal
paperless office system
regulated records management
scalable document infrastructure
warehouse retrieval operations
inventory picking service
goods dispatch system
record collection service
pallet retrieval operations
archive box retrieval
item picking logistics
supply chain picking
storage order fulfillment
retrieval order processing
enterprise file handling
record versioning control
metadata indexing
structured filing systems
access authorization protocols
document encryption workflows
archival tagging
document lifecycle automation
permissioned data storage
automated document routing
archival storage
document preservation
records archiving
digital archiving
archival indexing
historical document management
archive maintenance
retrieval services
archival standards
record retention
document scanning
image capture
paper digitisation
bulk scanning
image conversion
high-resolution scanning
file indexing
document conversion
scan management
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
