Awarded
Independent Complaints Adjudication Service for OFSTED (ICASO)
Descriptions
The Department for Education (DfE) requires a supplier to provide an independent adjudication service in relation to Ofsted's handling of complaints about its work including: handling individual complaints, the provision of advice, regular reporting regarding the volume and nature of the complaint, and publication of an annual report. The adjudication service is independent of Ofsted. Conclusions and recommendations are independent of both Ofsted and DfE.
The supplier will refer to the service as the Independent Complaints Adjudication Service for Ofsted (ICASO) and is required to identify themselves as the supplier of this service and provide information regarding the service with a webpage that can be referred to on Ofsted's webpage.
The DfE is keen to maximise opportunities to participate in procurement for Small to Medium-sized Enterprises (SMEs) and Voluntary, Community and Social Enterprises (VCSEs). Consideration will also be given to consortia and collaborative bids from all forms of organisations.
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Tender Regions
CPV Codes
79422000 - Arbitration and conciliation services
Keywords
arbitration services
conciliation services
dispute resolution
mediation services
conflict resolution consultancy
third-party arbitration
ADR services
conciliation consultancy
dispute settlement
arbitration tribunal services
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
