Closed
Independent NPS Surveys
Descriptions
KFM is looking to engage a consultancy to run a Net Promoter Score (NPS) survey. NPS is a key metric to enable KFM to understand the customer experience. It provides us with a temperature check and is a rich source of qualitative feedback that enables us to make tangible changes to improve our service to our customers.
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Tender Regions
Wales
CPV Codes
79342311 - Customer satisfaction survey
79411000 - General management consultancy services
Keywords
customer satisfaction survey
client satisfaction measurement
CSAT surveys
satisfaction benchmarking
post‑service evaluation
satisfaction index
consumer satisfaction polling
customer experience feedback
satisfaction assessment
general management consultancy
strategic management advice
leadership advisory
executive consulting
business strategy support
top-level consultancy
management process review
corporate governance advisory
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
