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independent review of GMC customer complaints handling
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Descriptions
The GMC is inviting quotes for an independent customer complaints review service. The independent review service would have the responsibility of reviewing the effectiveness of our complaints handling via an annual audit and report. We would require the person / organisation appointed to undertake a representative sample of complaints (to be agreed with us), review them against our policy and framework and then report back via a annual report on complaints handling to the Council of the GMC. In this initial stage review we will also be asking the provider to consider whether the GMC should offer the escalation and review of individual complaints that have not been satisfactorily answered by our internal complaints handling process to an independent complaints assessor
Timeline
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Tender Regions
CPV Codes
79200000 - Accounting, auditing and fiscal services
79313000 - Performance review services
79212000 - Auditing services
Keywords
bookkeeping
financial audit
tax accounting
accounting audit
audit assurance
general audit
compliance check
audit planning
audit reporting
KPI assessment
fiscal consultancy
accounting advisory
financial assessment
fiscal compliance
audit of performance
auditing services
financial reporting
performance benchmarking
audit verification
accounting services
productivity study
management accounting
efficiency audit services
performance metrics evaluation
process performance review
service performance analysis
organizational performance evaluation
performance review services
Workflows
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Details
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