Closed

Information Technology Service Management (ITSM) Solution

Descriptions

Rotherham Metropolitan Borough Council is seeking to undertake a procurement exercise to appoint a supplier for the provision of an Information Technology Service Management (ITSM) and Information Technology Asset Management (ITAM) solution as per the Councils requirements. The scope of this procurement will include as a minimum but is not limited to: Provision of an Information Technology Service Management (ITSM) Solution Provision of an Information Technology Asset Management (ITAM) Solution Hosting of the solution in the Suppliers Data Centre. Associated software licenses. Associated software services. Annual support and maintenance. Professional services in the form of service pack days. Option to add in and purchase additional functionality during the lifetime of the contract. This will futureproof the solution as the contract matures. Transfer of data (including existing tickets, catalogue items, supporting data, knowledge management, templates) from Assyst to the new ITSM and ITAM solution. Procurement of a bulk data importing tool (if not included as part of the ITAM/ITSM). The procurement exercise will exclude: Provision of an ESM (Enterprise Service Management) Solution to manage tickets for HR, cleaning or other local services. The system must be live by 08/06/2025. Implementation and mobilisation of the system must take place between November 2024 and March 2025.

Timeline

Published Date :

17th Jul 2024 in a 6 months

Deadline :

16th Aug 2024 in a 5 months

Contract Start :

21st Nov 2024

Contract End :

20th Nov 2034

Tender Regions

North West South West North East East of England Yorkshire and The Humber South East East Midlands West Midlands England Wales Scotland Northern Ireland Isle of Man Channel Islands London

CPV Codes

48000000 - Software package and information systems.

72267000 - Software maintenance and repair services.

72261000 - Software support services.

72000000 - IT services: consulting, software development, Internet and support.

72300000 - Data services.

72253200 - Systems support services.

72250000 - System and support services.

Tenderbase Categories

Software Solutions/ POS/ ERP/ Business Software/ Analytics/ Accounting/ Graphics/

IT/ ITES/ Networking and Internet Software Development Services/ Business Software Development Services/ Miscellaneous Software Development Services/ Custom Software Development Services/ Computer Rel/

Building Services Consultancy/ Engineering Design Services/ Consultancy/ Urban Planning and Landscape Architectural Services/ Technical Testing Analysis and Consultancy Services/ Inspection Services/

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Workflows

Status :

Closed

Assign to :

Tender Progress :

Details

Notice Type :

Open opportunity

Tender Identifier :

IT-378-246-T: 2024 - 001

TenderBase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Region :

North Region

Attachments :

020044-2024.pdf

Buyer Information

Name :

The City of Liverpool College

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Designation :

Chief Executive Officer

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors